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For Companies At a Glance
- Tasks: Be the friendly face of Swissport Cargo, assisting visitors and managing administrative tasks.
- Company: Join a leading cargo service provider at Stansted Airport.
- Benefits: Full-time hours with a unique shift pattern and opportunities for growth.
- Why this job: Gain valuable experience in a dynamic airport environment while enhancing your customer service skills.
- Qualifications: Strong communication skills and IT literacy; previous aviation experience is a plus.
- Other info: Flexible shifts and a chance to work independently in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job Summary: This role is based at Swissport Cargo Stansted Airport. You will be the first point of contact in the reception area for all visitors to the Swissport Cargo station based at Stansted Airport and play an important role in maintaining organisation. You will be dealing with all requests in a professional and efficient manner as well as deliver an exceptional experience for all visitors and provide effective local administrative support. The position is fulltime (18:45pm to 06:00am – 4 shift on / 4 shifts off).
Responsibilities
- Dealing with customers, both face to face and on the phone
- Cash Invoicing
- Data entry into Excel Spreadsheets & internal systems
- Processing documents for deliveries and collection
- Greeting clients and visitors, sorting post, filing etc.
- Comply with all relevant legislation as well as airport authority and carrier security requirements
- Comply with Swissport Standard Operating Procedures (SOP\’s)
- Operate any necessary machinery.
- Ability to speak and understand the English language.
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Must be IT literate and able to learn airline specific computer systems
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather if required
- Able to demonstrate good customer service
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Previous experience working in an aviation environment is desired
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Cargo Administrator and Receptionist employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Administrator and Receptionist
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure to greet everyone with a smile and a confident handshake. Remember, you're not just showcasing your skills; you're also showing your personality!
✨Tip Number 2
Be prepared to talk about your previous experiences, especially those related to customer service and administration. Use specific examples to highlight how you've handled challenges in the past – it shows you're ready for anything that comes your way!
✨Tip Number 3
Don’t forget to ask questions! This shows your interest in the role and helps you understand if the company is the right fit for you. Think about what you want to know about the team or the work environment.
✨Tip Number 4
After the interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds!
We think you need these skills to ace Cargo Administrator and Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application specifically for the Cargo Administrator and Receptionist role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and IT literacy.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swissport
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Cargo Administrator and Receptionist. Familiarise yourself with tasks like cash invoicing, data entry, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves dealing with customers face-to-face and over the phone, practice articulating your thoughts clearly. Prepare examples of how you've handled customer interactions in the past, especially in challenging situations. This will demonstrate your excellent communication skills and ability to provide exceptional service.
✨Demonstrate Flexibility and Adaptability
The job requires working various shifts, so be ready to discuss your availability and willingness to adapt. Share experiences where you've successfully adjusted to changing circumstances or worked under pressure. This will highlight your flexibility and commitment to the role.
✨Familiarise Yourself with Relevant Legislation
Understanding airport authority regulations and security requirements is crucial for this position. Brush up on any relevant legislation and be prepared to discuss how you would ensure compliance in your daily tasks. This shows that you take the role seriously and are ready to uphold standards.
