Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help passengers with lost or damaged baggage, providing support and timely updates.
- Company: Join Swissport, a leading global provider of airport ground services.
- Benefits: Enjoy flexible shifts, free airport parking, and opportunities for growth.
- Why this job: Be the hero for travellers, ensuring their journeys end on a positive note.
- Qualifications: Must have at least three GCSEs and be fluent in English; additional languages are a plus.
- Other info: Ideal for those who thrive in dynamic environments and love helping others.
Overview
Baggage Services Agent
Location: Edinburgh Airport
Pay: £14.12 per hour.
Contract: 37.5 hours per week
You must be fully flexible and be able to work a varied shift pattern.
Every journey has an ending, but what if that ending was a missing or damaged bag? Swissport are looking for dedicated professionals to be the glimmer of hope for customers in their time of need, remaining calm and reassuring at all times.
As a Baggage Services Agent, you will be part of a dedicated team who work collaboratively with other department to unite passengers with their delayed baggage in line with Swissport’s mission of being world class. You will rescue the customers experience by providing them with information, support and timely communications. Behind the scenes, you will use our best in-class systems to scout the world to locate their delayed baggage then arrange its delivery to the customer.
You will support our customers who have left their property onboard an aircraft, arrived at their destination without their baggage or assist them by organising a repair or replacement for any damaged baggage.
Responsibilities
• Delivering world class customer service, you will be the first point of contact for passenger(s) reporting lost property onboard, delayed or damaged baggage
• Deliver first class service in accordance with our airline partner’s specific ways of working.
• Liaise with all departments within the station including other ground handlers and airlines in various locations worldwide.
• Enter, trace and manage files through the industry wide tracing software to locate missing baggage and record damaged baggage.
• Regularly communicate with customers throughout the process via phone and/or email.
• Support the local team to reroute bags which miss flights departing your station to help our departing customers down route.
• Safeguard passenger’s property whilst in our care.
• Organise delivery of baggage to customers in line with airline agreements.
• Recording of Lost Property found onboard flights to ensure its documented clearly so the customer can trace it with ease.
Qualifications
To join our mission, you will:
• be passionate about delivering world class customer service.
• demonstrate commitment to continuous improvement.
• have earned at least three Standard Grades / GCSE’s / O Level or a Leaving Certificate. o International equivalents also acceptable.
• need to be fluent in both spoken and written English.
o Additional language skills always a bonus.
• have a flexible approach to various shifts including; days, evening, nights, weekends, and Public Holidays.
o Free parking at the airport is provided but if you prefer to use public transport, please remember that early and late shifts will be needed where transport may not be accessible.
• be computer literate, and willing to learn Swissport and airline specific computer systems.
• have the ability and willingness to follow processes and procedures whilst applying a flexible approach when required. • be self-motivated and able to work independently and as part of your wider team.
• be physically fit and able to carry up to 32kgs over short distances.
• ideally have worked with World Tracer previously, but this will be trained if not.
#J-18808-Ljbffr
Baggage Services Agent- Edinburgh Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baggage Services Agent- Edinburgh Airport
✨Tip Number 1
Familiarise yourself with the common challenges faced by Baggage Services Agents. Understanding the typical issues, such as lost or damaged baggage, will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about providing support and reassurance to customers, think of examples from your past experiences where you've successfully handled difficult situations.
✨Tip Number 3
Research Swissport and their operations at Edinburgh Airport. Knowing their mission and values will allow you to align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the company.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the job requires varied hours, having a clear plan on how you can accommodate this will demonstrate your commitment and readiness for the role.
We think you need these skills to ace Baggage Services Agent- Edinburgh Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved problem-solving or teamwork. Emphasise your ability to remain calm under pressure, as this is crucial for a Baggage Services Agent.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering world-class customer service. Mention specific examples of how you've handled challenging situations in the past, showcasing your communication skills and dedication to helping others.
Highlight Flexibility: Since the role requires a flexible approach to various shifts, make sure to mention your availability and willingness to work evenings, weekends, and public holidays. This shows your commitment to the job and readiness to meet the company's needs.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are essential qualities for a Baggage Services Agent.
How to prepare for a job interview at Swissport
✨Show Your Customer Service Skills
As a Baggage Services Agent, you'll be the first point of contact for customers facing issues with their baggage. Be prepared to share examples from your past experiences where you provided excellent customer service, especially in challenging situations.
✨Demonstrate Flexibility
The role requires a flexible approach to various shifts. During the interview, highlight your availability and willingness to work different hours, including nights and weekends. This shows that you're ready to meet the demands of the job.
✨Familiarise Yourself with Baggage Handling Systems
While you may not have experience with World Tracer, showing an understanding of baggage handling systems or similar software can set you apart. Do some research beforehand and express your eagerness to learn new systems during the interview.
✨Communicate Clearly and Confidently
Since you'll be communicating with customers regularly, it's essential to demonstrate strong communication skills. Practice speaking clearly and confidently about your experiences, and be ready to answer questions in a calm and reassuring manner.
