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- Tasks: Lead a dynamic team at Luton Airport, ensuring smooth operations and excellent customer service.
- Company: Join Swissport, a global leader in airport ground services with a vibrant work culture.
- Benefits: Enjoy flexible shifts, career progression opportunities, and a supportive team environment.
- Why this job: Be part of an exciting aviation environment where no two days are the same!
- Qualifications: Must be flexible, team-oriented, and have strong communication skills; aviation experience is a plus.
- Other info: Full-time role with opportunities for advancement after three years of service.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Airside Ramp Team Leader-Luton Airport role at Swissport
2 days ago Be among the first 25 applicants
Join to apply for the Airside Ramp Team Leader-Luton Airport role at Swissport
Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!
As a Swissport Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Responsibilities
Job Responsibilities
The following responsibilities are associated with this job role:
- Supervise/allocate tasks including reporting absences and overtime.
- Plan and deploy resource to ensure rosters meet customer and operational requirements
- Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
- Maintain up-to-date manuals and documentation as required
- Build and maintain relationships with customers and Airport Authorities
- Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
- Ensure compliance with Swissports SOPs and policies
- Ensure maximum efficiency in the operation of inbound and outbound flights
- Resolve conflict and irregularities and take appropriate action
- Responsible for maintenance of assigned equipment and materials
- Contribute/assist with local emergency plans
- Other duties as assigned
Qualifications
QUALIFICATIONS AND COMPETENCIES
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather
- Able to work in a manual environment and lift up to 32kg throughout a shift if required.
- Able to work as part of a team in a challenging environment
- Previous experience working in an aviation environment is desired
- Experience of leading teams
- Excellent organisational and planning skills
- Excellent oral and written communication skills
- Proficient in Microsoft Office
- A full driving licence
CAREER PROGRESSION
- Satisfactory completion of three years continuous service typically
- Attainment of competency in all basic, intermediate and advanced tasks and duties
- Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
- Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)
- Further progression / promotion – subject to successful application to job vacancies arising
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Airlines and Aviation
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Airside Ramp Team Leader-Luton Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airside Ramp Team Leader-Luton Airport
✨Tip Number 1
Familiarise yourself with Swissport's operations and values. Understanding their commitment to safety and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Swissport. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Demonstrate your leadership skills through examples from your past experiences. Be ready to discuss how you've motivated teams and handled challenges in a fast-paced environment.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability. Given the dynamic nature of airport operations, showcasing your ability to handle varying shifts and unexpected situations will set you apart.
We think you need these skills to ace Airside Ramp Team Leader-Luton Airport
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Airside Ramp Team Leader position at Swissport. Understand the responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in aviation and team leadership. Emphasise your organisational skills, ability to work under pressure, and any previous roles that involved supervising staff or managing operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the aviation industry. Mention specific examples of how you've motivated teams or improved operational efficiency in past positions, and express your enthusiasm for working at Swissport.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a supervisory role.
How to prepare for a job interview at Swissport
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and inspire others. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Understand the Aviation Environment
Familiarise yourself with the aviation industry, especially Swissport's operations. Be ready to discuss how you can contribute to maintaining safety and efficiency in a fast-paced environment.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you would ensure clear communication among team members and with customers.
✨Demonstrate Flexibility and Problem-Solving
The job requires adaptability to various shifts and unexpected situations. Share examples of how you've successfully navigated challenges in previous roles, showcasing your problem-solving skills and flexibility.
