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- Tasks: Lead daily operations and motivate staff to meet customer service targets at Heathrow Airport.
- Company: Join Swissport, a leading global provider of airport ground services.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of a vibrant team that values innovation and customer satisfaction in a fast-paced setting.
- Qualifications: 3+ years in leadership roles with P&L accountability; strong communication and organisational skills required.
- Other info: This is a full-time, mid-senior level position with opportunities for professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Airport Team Manager – Customer Services – Heathrow Airport Join to apply for the Airport Team Manager – Customer Services – Heathrow Airport role at Swissport Airport Team Manager – Customer Services – Heathrow Airport Join to apply for the Airport Team Manager – Customer Services – Heathrow Airport role at Swissport Get AI-powered advice on this job and more exclusive features. Location: Heathrow Airport The Airport Team Manager is a key operational leadership position within Swissport UK&I Station Structures reporting to the Swissport Station Manager or Head of Department and will be responsible for all daily operations and operational delivery at the airport. Customer Services Airport Team Manager Location: Heathrow Airport The Airport Team Manager is a key operational leadership position within Swissport UK&I Station Structures reporting to the Swissport Station Manager or Head of Department and will be responsible for all daily operations and operational delivery at the airport. Day to day you will be responsible for motivating and engaging staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values. You will be responsible for ensuring safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for providing leadership and guidance to staff across a diverse workforce. In this role you will be responsible for the day to day operational excellence of the Swissport Team’s across the station, and will be benchmarked against the Swissport Leadership Competenciesof Leading and Facilitating Change, Applying Commercial Accumen, Coaching and Developing Others, Making Decisions, Managing Performance for Success and Executing and Getting Results. Responsibilities The following responsibilities are associated with this job role: Safety Leader Assures all employees comply with company rules and procedures and other authority requirements like Health and Safety guidelines To ensure that all people management practices, procedures and processes are implemented consistently across the station Implements and monitors the local emergency plan Use active supervision to influence employee behaviour and improve culture. P&L Management Ensure labour to revenue targets are met as per station requirements. Able to maximise profits and maintain effective cost control. Manage stations attendance and absenteeism in line with station cost control measures. Leadership and Stakeholder Management Establish strong leadership with supervisory staff through excellent communication skills and by ensuring a positive work environment Skills in project management and change management experience. Management of teams and people management processes. Participate in meetings internally and externally as may be required Solves conflicts/irregularities and takes appropriate action Relationship building with Trade Union Representatives or employee representative. Quality Focus, Service Delivery and Operational Efficiency Efficient Resource Planning (manpower, equipment) in collaboration with the planning department. To manage /co-ordinate operations with station management teams to ensure required resources are available in order to deliver consistently high standards Monitor and control performance KPIs related with Airside Activities.Ensure that administrative and control policies and procedures are maintained Business Growth and Strategy Is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the full business potential in the market. Challenging the operational status quo to support improved business performance and growth. Responsibility to develop and enhance the customer relationship at an operational level as well as ensure that any new business/ renewal is commercially aligned and supports delivery of the stations P+L objectives. Relationship Builder Successfully build relationships and complete trust within the business, with particular emphasis on the Head of Department peer group and Business unit Heads, plus relevant central support functions (eg, Finance, HR and QHSE) Able to identify and develop future team leaders for the businesss. Encourage employees to work and develop their own business acumen to maximise their own organisational objectives. Maintain close and effective business relationships with customers, trade unions and various control authorities such as Airport Management, and other regulatory bodies. Drive a customer centric culture through your teams, creating an environment that focuses on understanding our customers\’ needs and their changing business priorities to continually seek to create value and become a true partner of choice. Embed customer knowledge and product information across the airport teams. Qualifications Can communicate clearly with your people to help them understand Swissport UK&I direction and be able to build positive and trusting relationships Be able to build positive and trusting relationships. Be open to different opinions and seek a collaborative approach. Embrace an ideas culture to enable teams to create an agile edge. Promote flexibility, adaptability and agility in order to enable contingency time. Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement. Personal and professional integrity of the highest order Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment. Excellent working knowledge of business management principles and practices financial concepts, and key drivers of profitability and operational performance delivery. A minimum of 3 years’ experience with significant P&L accountability and leadership of large teams Fluent spoken and written English. The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements. Essential Skills You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment. Be a leader who sets the tone and leads by example. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Airlines and Aviation Referrals increase your chances of interviewing at Swissport by 2x Sign in to set job alerts for “Airport Manager” roles. 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Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Team Manager - Customer Services - Heathrow Airport
✨Tip Number 1
Familiarise yourself with Swissport's core values and operational standards. Understanding their commitment to safety, customer service, and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Swissport, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and managed P&L in previous roles. Highlighting your experience in these areas will demonstrate your capability to meet the demands of the Airport Team Manager position.
✨Tip Number 4
Showcase your ability to adapt to change and lead through it. Given the dynamic nature of airport operations, emphasising your flexibility and problem-solving skills will resonate well with the hiring team.
We think you need these skills to ace Airport Team Manager - Customer Services - Heathrow Airport
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Airport Team Manager position. Understand the key responsibilities and required skills, such as leadership, P&L management, and customer service excellence.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your leadership roles, any experience in managing teams, and your ability to meet operational targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully led teams or improved operational efficiency in previous positions.
Highlight Key Skills: In your application, make sure to highlight essential skills mentioned in the job description, such as communication, adaptability, and a customer-centric approach. Use concrete examples to demonstrate these skills.
How to prepare for a job interview at Swissport
✨Showcase Your Leadership Skills
As an Airport Team Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on motivating staff and achieving operational goals.
✨Understand P&L Management
Since this role involves significant P&L accountability, brush up on your financial knowledge. Be ready to discuss how you've managed budgets and maximised profits in previous positions.
✨Emphasise Safety and Compliance
Safety is paramount in airport operations. Be prepared to talk about your experience with health and safety guidelines, and how you've ensured compliance among your team members.
✨Demonstrate Customer-Centric Thinking
This role requires a focus on customer relationships. Think of examples where you've built strong relationships with clients or stakeholders, and how you’ve adapted services to meet their needs.
