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For Companies At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Swissport, Europe's largest executive lounge brand with over 35 years of hospitality excellence.
- Benefits: Enjoy free meals, parking, training opportunities, and discounts for family and friends.
- Other info: Flexible shifts available, with potential for career growth within the lounge network.
- Why this job: Be part of a dynamic team delivering exceptional customer service in the aviation industry.
- Qualifications: Experience in hospitality, excellent communication skills, and a team player attitude.
The predicted salary is between 28000 - 28000 £ per year.
Overview
Company: Aspire Executive Lounges
Location: Newcastle Airport
Contract Type: Full-Time
Hours: 37.5 hours per week, between Monday – Sunday (shift work)
Salary: £13.49 per hour
About the Company: At Swissport we are Aspire Executive Lounges. With more than 35 years of award-winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
- Reception: Offer a warm and friendly welcome, efficient check-in process, and set the scene for a re-energising experience. Answer questions efficiently and direct guests to the most applicable area of the lounge. Manage capacity at peak times to maximise throughput. Bid farewell to guests on departure.
- Food and Beverage: Ensure all food and beverage offerings are continually available and well presented. Maintain cleanliness in food self-service and bar areas. Engage with guests while serving drinks and guide them to food and drink options, including dietary and allergen information. Replenish stock levels when required.
- General Host: Clear and clean tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge. Respond to guest questions or comments using high levels of customer service.
- Back of House: Assist with stock delivery and rotation. Follow recycling procedures for waste. Load and unload the dishwasher. Restock cleaned crockery and dishes. Maintain high levels of hygiene in all areas.
The list above is not exhaustive and may vary depending on location and local customer requirements.
Qualifications
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft Office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Discounted retail – varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host - FULL TIME - Newcastle Airport employer: Swissport International
Contact Detail:
Swissport International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Services Team Member Host - FULL TIME - Newcastle Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aspire Executive Lounges. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! As a Lounge Host, you'll be interacting with guests all day. Think about scenarios where you’ve gone above and beyond for someone and be ready to share those stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you care about the role and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Lounge Services Team Member Host - FULL TIME - Newcastle Airport
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Lounge Host role. Highlight your experience in hospitality or customer service, and mention specific skills that match the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our company there. We can't wait to hear from you!
How to prepare for a job interview at Swissport International
✨Know the Company
Before your interview, take some time to research Aspire Executive Lounges. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with grace and ensure guests leave feeling welcome and relaxed.
✨Demonstrate Teamwork
This role requires working closely with others, so be ready to discuss how you thrive in a team environment. Share specific instances where you've collaborated effectively with colleagues to achieve a common goal, especially in high-pressure situations like busy lounge hours.
✨Prepare for Shift Work Questions
Since the position involves flexible shift work, be prepared to discuss your availability and how you manage your time. Show that you're adaptable and willing to work during the required hours, and mention any previous experience with shift work to reinforce your suitability for the role.