At a Glance
- Tasks: Provide exceptional customer service to passengers at Newcastle Airport.
- Company: Join Swissport, a leading provider in ground and air cargo services.
- Benefits: Earn £12.91 per hour with flexible shifts and career advancement opportunities.
- Other info: Enjoy comprehensive training and wellness initiatives while working.
- Why this job: Be part of a dynamic team making travel smoother for everyone.
- Qualifications: Customer service experience and excellent communication skills are a plus.
The predicted salary is between 12 - 13 € per hour.
Company: Swissport
Location: Newcastle Airport
Contract Type: Part Time fixed term until 31/10/2026
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 per hour
About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - Immediate Start in Newcastle employer: Swissport International
Swissport is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive training programmes, flexible part-time hours, and opportunities for career advancement within the aviation industry, employees at Newcastle Airport can thrive in a dynamic environment while enjoying benefits such as wellness initiatives and a retirement savings plan. Join us to be part of a dedicated team committed to delivering excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - PART TIME - Immediate Start in Newcastle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling inquiries and resolving complaints during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent Swissport well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Agent - PART TIME - Immediate Start in Newcastle
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your relevant experience in customer service and any skills that match what we’re looking for, like communication and problem-solving.
Show Your Personality:We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know why you’re passionate about customer service and how you can contribute to our team at Swissport.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the good stuff!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to see what you’ve got!
How to prepare for a job interview at Swissport International
✨Know the Company Inside Out
Before your interview, take some time to research Swissport. Understand their services, values, and what sets them apart in the aviation industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve issues is crucial. Prepare specific examples from your past experiences where you demonstrated excellent customer service, especially in challenging situations. This will highlight your problem-solving abilities and empathy.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult passengers or working under pressure. Practising your responses can help you articulate your thoughts clearly during the interview. Remember, it’s all about showing how you can maintain composure and provide exceptional service.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role. Plus, looking professional will boost your confidence!
