At a Glance
- Tasks: Welcome guests, manage lounge operations, and ensure a relaxing experience.
- Company: Join Swissport, Europe's largest executive lounge brand with 35 years of hospitality excellence.
- Benefits: Enjoy free meals, parking, training opportunities, and discounts for family and friends.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
- Why this job: Be part of a dynamic team delivering exceptional customer service in a vibrant environment.
- Qualifications: Hospitality or customer service background with strong communication skills.
Overview
Job Title: Customer Service Agent
Company: Swissport
Location: Liverpool Airport
Contract Type: Part Time
Hours: 30 hours per week, between Monday – Sunday (shift work)
Salary: £13.49 per hour
About the Company:
At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.
We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role:
As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
Key Responsibilities:
All hosts will be multi skilled and will operate throughout the lounge:
Reception:
- Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
- Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
- Managing capacity at peak times to maximise the throughput of guests.
- Bid farewell to guests on their departure to optimise the chance of return custom.
Food and Beverage:
- Working as a team to ensure all food and beverage offerings are continually available and well presented.
- Ensure the food self-service and bar areas are presented in a professional and clean manner
- Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
- Engage with guests while serving a range of alcoholic and non-alcoholic drinks and
- Guide guests to food and drink options available including knowledge of dietary and allergen information.
- Replenish stock levels when required.
General Host:
- Responsible for clearing and cleaning of tables when guests vacate.
- Maintain high levels of organisation and cleanliness within the lounge at all times.
- Be available to respond to guest questions or comments using high levels of customer service.
Back of house:
- Assist with stock delivery and rotation.
- Waste away services following recycling procedures.
- Loading and unloading of the dishwasher.
- Restocking of cleaned crockery and dishes.
- Maintaining high levels of hygiene in all areas
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host - PART TIME - Liverpool Airport employer: Swissport International
Swissport is an exceptional employer, offering a vibrant work culture at Liverpool Airport where team members are empowered to deliver outstanding customer experiences. With comprehensive training opportunities, free meals during shifts, and a strong commitment to employee recognition, we ensure that our Lounge Services Team Members thrive in a supportive environment while enjoying the benefits of working for Europe's largest brand of executive lounges.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Services Team Member Host - PART TIME - Liverpool Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport and their lounges. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Lounge Host, you'll be interacting with guests all day. Think about scenarios where you can demonstrate your ability to provide a warm welcome and handle questions efficiently. Role-playing with a friend can really help!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Swissport's brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track your progress and get you into the right role faster. Plus, you’ll be one step closer to joining our fantastic team at Liverpool Airport!
We think you need these skills to ace Lounge Services Team Member Host - PART TIME - Liverpool Airport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at Swissport.
Tailor Your Application:Make sure to tailor your application to the Lounge Host position. Highlight any relevant experience in hospitality or customer service, and mention specific skills that align with what we’re looking for, like communication and teamwork.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swissport International
✨Know the Company
Before your interview, take some time to research Swissport and their Aspire Executive Lounges. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you went above and beyond to ensure a positive experience, as this aligns perfectly with Swissport's commitment to outstanding service.
✨Demonstrate Teamwork
Swissport values teamwork, so be ready to discuss how you work well with others. Think of specific instances where you collaborated effectively with colleagues to achieve a common goal. This will show that you can contribute positively to the dynamic environment of the lounge.
✨Prepare for Shift Work Questions
Since the role involves shift work, be prepared to discuss your flexibility and availability. Think about how you can manage your time effectively and handle the demands of working early mornings or late evenings. Showing that you're adaptable will make you a more attractive candidate.
