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- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Swissport, Europe's largest executive lounge brand with over 35 years of hospitality excellence.
- Benefits: Enjoy free meals, flexible shifts, and industry-recognised training opportunities.
- Why this job: Be part of a dynamic team delivering exceptional customer service in the aviation industry.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Flexible hours, great career growth potential, and discounts for family and friends.
Be among the first 25 applicants
Job Title: Customer Service Agent
Company: Swissport
Location: Humberside Airport
Contract Type: Part Time
Hours: 14 hours per week, between Monday – Sunday (shift work)
Salary: £12.41 per hour
About the Company: At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
Overview
About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
- Reception: Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
- Reception: Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
- Reception: Managing capacity at peak times to maximise the throughput of guests.
- Reception: Bid farewell to guests on their departure to optimise the chance of return custom.
- Food and Beverage: Working as a team to ensure all food and beverage offerings are continually available and well presented.
- Food and Beverage: Ensure the food self-service and bar areas are presented in a professional and clean manner.
- Food and Beverage: Food preparation in line with sessional menu presentation guide which includes a variety of meat, vegetarian and vegan dishes.
- Food and Beverage:Engage with guests while serving a range of alcoholic and non-alcoholic drinks.
- Food and Beverage: Guide guests to food and drink options available including knowledge of dietary and allergen information.
- Food and Beverage: Replenish stock levels when required.
- General Host: Responsible for clearing and cleaning of tables when guests vacate.
- General Host: Maintain high levels of organisation and cleanliness within the lounge at all times.
- General Host: Be available to respond to guest questions or comments using high levels of customer service.
- Back of House: Assist with stock delivery and rotation.
- Back of House: Waste away services following recycling procedures.
- Back of House: Loading and unloading of the dishwasher.
- Back of House: Restocking of cleaned crockery and dishes.
- Back of House: Maintaining high levels of hygiene in all areas.
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft Office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week
Benefits
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you\’re seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!
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Lounge Services Team Member Host - PART TIME - Humberside Airport employer: Swissport International
Contact Detail:
Swissport International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Services Team Member Host - PART TIME - Humberside Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport and their Aspire Executive Lounges. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! As a Lounge Host, you'll be interacting with guests all the time. Think of scenarios where you can showcase your ability to provide a warm welcome and handle questions efficiently.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview, as it reflects your understanding of the role and the environment you'll be working in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Swissport. Don’t miss out on this opportunity!
We think you need these skills to ace Lounge Services Team Member Host - PART TIME - Humberside Airport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Lounge Host role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your ability to work as part of a team. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Swissport International
✨Know the Company
Before your interview, take some time to research Swissport and their Aspire Executive Lounges. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with grace and how you ensure guests leave feeling welcome and satisfied.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would manage peak times, handle guest complaints, or ensure cleanliness in the lounge. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you'll be working in a hospitality environment, showing that you understand the importance of presentation will reflect well on your suitability for the role.