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- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Swissport, Europe's largest executive lounge brand with 35 years of hospitality excellence.
- Benefits: Enjoy free meals, parking, training opportunities, and a comprehensive employee recognition scheme.
- Why this job: Be part of a dynamic team delivering exceptional customer service in a vibrant airport environment.
- Qualifications: Hospitality or customer service background with excellent communication skills required.
- Other info: Flexible shifts available, with potential for career growth within the lounge network.
The predicted salary is between 22000 - 26000 £ per year.
Job Title: Lounge Host Agent
Company: Aspire Executive Lounges
Location: Manchester Airport
Contract Type: Full Time
Hours: 37.5 hours per week, between Monday – Sunday (shift work)
Salary: £12.60 per hour
Introduction of a Night Shift Allowance of 0.60 ph with effect 1st Jan payable for hours worked between 11pm and 6am. An increase in the above Night Shift Allowance of 0.15 ph from 1st May 2025 – taking it to 0.75 ph.
About the Company
At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.
We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role
As a Lounge Host, you will report to the Team Leader and be a key cross‑functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
Key Responsibilities
All hosts will be multi‑skilled and will operate throughout the lounge.
Reception
- Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re‑energising experience.
- Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
- Managing capacity at peak times to maximise the throughput of guests.
- Bid farewell to guests on their departure to optimise the chance of return custom.
Food and Beverage
- Working as a team to ensure all food and beverage offerings are continually available and well presented.
- Ensure the food self‑service and bar areas are presented in a professional and clean manner.
- Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
- Engage with guests while serving a range of alcoholic and non‑alcoholic drinks and.
- Guide guests to food and drink options available including knowledge of dietary and allergen information.
- Replenish stock levels when required.
General Host
- Responsible for clearing and cleaning of tables when guests vacate.
- Maintain high levels of organisation and cleanliness within the lounge at all times.
- Be available to respond to guest questions or comments using high levels of customer service.
Back of house
- Assist with stock delivery and rotation.
- Waste away services following recycling procedures.
- Loading and unloading of the dishwasher.
- Restocking of cleaned crockery and dishes.
- Maintaining high levels of hygiene in all areas.
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self‑motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self‑contribute.
- 24‑hour employee assistance programme.
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
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Lounge Services Team Member Host - FULL TIME - Manchester Airport employer: Swissport International
Contact Detail:
Swissport International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Services Team Member Host - FULL TIME - Manchester Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aspire Executive Lounges. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences in hospitality can relate to the Lounge Host role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer service role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Lounge Services Team Member Host - FULL TIME - Manchester Airport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Lounge Host role. Highlight your experience in hospitality and customer service, and mention any relevant skills that align with our expectations. This shows us you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Swissport International
✨Know the Company
Before your interview, take some time to research Aspire Executive Lounges. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with grace and how you ensure guests leave feeling welcome and satisfied.
✨Demonstrate Teamwork
This role requires working closely with others, so be ready to discuss your experience in team settings. Share specific instances where you collaborated effectively with colleagues to achieve a common goal, especially in a fast-paced environment like a lounge.
✨Prepare for Shift Work Questions
Since this position involves shift work, be prepared to discuss your flexibility and willingness to work various hours, including early mornings and late nights. Show that you understand the demands of the role and are ready to adapt to the schedule.