At a Glance
- Tasks: Welcome guests, manage food and drink service, and ensure a relaxing lounge experience.
- Company: Join Swissport, Europe's largest executive lounge brand with over 35 years of hospitality excellence.
- Benefits: Enjoy free meals, parking, training opportunities, and a comprehensive employee recognition scheme.
- Other info: Flexible shifts available, with opportunities for career growth within the Aspire lounge network.
- Why this job: Be part of a dynamic team that creates memorable travel experiences for guests every day.
- Qualifications: Experience in hospitality or customer service, strong communication skills, and teamwork ability.
Lounge Services Team Member Host - FULL TIME - George Best Belfast City Airport
Company: Swissport
Location: George Best Belfast City Airport, Belfast, Northern Ireland, United Kingdom
Contract: Full Time
Hours: 37.5 hours per week, Monday–Sunday (shift work)
Salary: £12.41 per hour
About the Company: At Swissport we run Aspire Executive Lounges. With more than 35 years of award‑winning hospitality experience, we are Europe’s largest brand of executive lounges, serving over 5 million customers worldwide across 80 lounges – about 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel and fulfilling our brand promise of ‘the perfect start’.
About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross‑functional member of the team, ensuring guest expectations are met and exceeded so they leave our lounges feeling welcome, relaxed, and energized.
Key Responsibilities:
- Reception – offer a warm, friendly welcome, efficient check‑in, and set the scene for guests’ re‑energising experience.
- Answer questions efficiently and direct guests to the most applicable area of the lounge.
- Manage capacity at peak times to maximise throughput.
- Bid farewell to guests on departure to optimise the chance of return.
- Food and Beverage – work as a team to keep offerings available and well presented.
- Ensure food self‑service and bar areas are professional and clean.
- Prepare food in line with sessional menu guide, including meat, vegetarian and vegan options.
- Engage with guests while serving alcoholic and non‑alcoholic drinks.
- Guide guests to food and drink options, including dietary and allergen information.
- Replenish stock levels when required.
- General Host – clear and clean tables when guests vacate.
- Maintain high levels of organisation and cleanliness throughout the lounge.
- Respond to guest questions or comments using high levels of customer service.
- Back of house duties – assist with stock delivery and rotation, waste services following recycling procedures, loading/unloading the dishwasher, restocking cleaned crockery and dishes, maintaining hygiene.
Ad hoc reasonable requests by local leadership will form part of your role. The list above is not exhaustive and may vary depending on location and local customer requirements.
Qualifications:
- Background in hospitality or customer services with frequent customer interaction.
- Excellent written and verbal communication skills.
- Good numerical skills with keen attention to detail.
- Computer literate, including use of payment machines and Microsoft Office.
- Ability to work as part of a team or self‑motivated to complete tasks.
- Ability to follow processes and procedures and apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 03:30–21:00, 7 days a week.
Benefits:
- Free parking at work.
- Industry‑recognised food safety training and qualifications to FSA L2.
- Industry‑recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self‑contribute.
- 24‑hour employee assistance programme.
- Discounted retail – varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential placements to other lounges within the network.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host - FULL TIME - George Best Belfast City Airport employer: Swissport International
Swissport is an exceptional employer, offering a vibrant work culture at George Best Belfast City Airport where team members are valued and supported. With comprehensive training opportunities through the Aspire Hospitality Academy, free meals during shifts, and a strong commitment to employee recognition, we ensure that our Lounge Services Team Members thrive in their roles while enjoying the benefits of working in a dynamic environment that serves millions of guests each year.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Services Team Member Host - FULL TIME - George Best Belfast City Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport and their Aspire Executive Lounges. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your customer service skills! As a Lounge Host, you'll be interacting with guests all day. Think about how you can create a warm and welcoming atmosphere. Maybe even role-play with a friend to get comfortable with common guest interactions and questions.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Swissport's brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and consider your application, plus you’ll get updates straight from the source. Don’t miss out on this chance to join our team!
We think you need these skills to ace Lounge Services Team Member Host - FULL TIME - George Best Belfast City Airport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Lounge Host role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your ability to work in a team. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Swissport International
✨Know the Company
Before your interview, take some time to research Swissport and their Aspire Executive Lounges. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with grace and how you ensure guests leave feeling welcome and satisfied.
✨Demonstrate Teamwork
This role requires working closely with others, so be ready to discuss your experience in team settings. Share specific instances where you collaborated effectively with colleagues to achieve a common goal, especially in a fast-paced environment like an airport lounge.
✨Prepare for Shift Work Questions
Since this position involves shift work, be prepared to discuss your flexibility and availability. Think about how you manage your time and energy during shifts, and be honest about your willingness to adapt to the demands of the role, including early mornings and late evenings.
