At a Glance
- Tasks: Ensure top-notch service in a fast-paced airport environment using advanced check-in systems.
- Company: Join a leading aviation services provider with a focus on customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Other info: Dynamic role with potential for growth in the aviation industry.
- Why this job: Be part of the exciting world of aviation and make a difference for travellers.
- Qualifications: GCSEs or equivalent, customer service experience, and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
Provide and ensure that service standards are consistently delivered within the Customer Services Operation utilising multiple in house computer / check in systems.
Responsibilities
- Ability to create flights on an Ad-hoc basis using Swissports in-house DCS
- Requirement to build airline seat maps
- Pre-flight editing
- Download PNLs, ADLs, PALs, CALs
- Update / input Information in DCS such as A/C registrations / stand allocation numbers
- Sending of API data to e-borders / European immigration authorities for all airlines
- Removal of offloaded Passengers in DCS
- Close out of flights for all airlines
- Blocking and unblocking of seats in DCS
- Identification of Premium Passengers and completion of relevant adjustments in DCS
- Liaise with VIP lounge ensuring all premium Passengers are booked
- Updating of FindNet with additional services such as UNMINs for recharge purposes
- Completion of desk usage log for airline recharge
- Sending of airline check-in closure figures to CLC for dispatch purposes
- Monitoring and allocating Bay Splits for check-in agent reference
- Removal of bags from DCS for check-in agents ensuring AAA regulations are fully adhered to
- Highlight overbooked flights, review manifest and identify potential offloads
- Monitor and update Airport FID Screens ensuring correct information is always displayed
- Process Airline specials
- Support the check-in and boarding process during periods of staff sickness
- Various other administrative tasks
- All other duties as requested by the Lead Agent
Qualifications
- In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
- Experience with check-in systems and DCS is desirable
- Microsoft Office (Excel, Word, PowerPoint) skills and experience required
- Minimum 1 years' experience or equivalent in a Customer Service role
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Must be able and willing to type and learn airline specific computer systems
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather if required
- Passionate about customer service
- Leadership and people management skills
- A proven ability to problem solving and decision making experiences
- Planning, organisational skills with effective communication skills both verbally and written
- Commitment to continuous improvement and must have relevant work experience
- Self motivated and able to work independently
- Previous experience working in an aviation environment is desired
- Ability to speak additional languages is desired
- A good understanding of all regulatory and recommended procedures that relate to the airport environment
DCS Controller in London employer: Swissport International
At Swissport, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters growth and development for our DCS Controllers. Our commitment to high service standards is matched by our dedication to employee well-being, providing comprehensive training, flexible shift patterns, and opportunities for career advancement within the aviation sector. Join us at our bustling airport location, where you can thrive in a supportive culture that values teamwork and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land DCS Controller in London
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Swissport or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to DCS and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with check-in systems and DCS software. If you can demonstrate your knowledge during an interview, it’ll definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace DCS Controller in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the DCS Controller role. Highlight any experience you have with check-in systems and customer service, as these are key for us. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and any relevant experiences that make you stand out. Don’t forget to mention why you want to work with us at StudySmarter!
Show Off Your Skills:We love seeing skills in action! If you have experience with Microsoft Office or any specific DCS systems, make sure to include that. It’s all about showing us how you can hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swissport International
✨Know Your DCS Inside Out
Make sure you’re familiar with the DCS systems mentioned in the job description. Brush up on how to create flights, manage seat maps, and handle passenger data. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, prepare examples of how you've handled challenging situations in the past. Think about times when you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your passion for providing excellent service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to the role. For instance, how would you handle an overbooked flight? Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to think on your feet.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility with shifts and working conditions. Be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you’ve worked as part of a team, especially in high-pressure environments like aviation.
