Overview
Customer Services Supervisor
Location: London Heathrow
Swissport is looking for a motivated Supervisor Passenger Services to lead teams delivering exceptional support to passengers with reduced mobility. If you’re a strong communicator with a passion for service and team leadership, this role puts you at the heart of the airport operation.
Responsibilities
-
Lead and motivate staff to deliver excellent customer experiences
-
Manage attendance, performance and training needs
-
Ensure compliance with safety, security and operational procedures
-
Resolve customer issues quickly and professionally
-
Oversee PRM resource planning, deployment and equipment maintenance
-
Liaise with airport authorities and maintain accurate operational data
-
Report and address incidents, supporting investigations and corrective actions
Qualifications
QUALIFICATIONS AND COMPETENCIES
- Experience working in aviation, ideally in an airside operational role.
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- To have undertaken or be prepared to undertake active supervision within three months of being appointed into role
- Fluent spoken and written English (additional languages beneficial)
- A desire to lead and develop other teams and team members.
Customer Service Supervisor in London employer: Swissport International
Swissport is an exceptional employer, offering a supportive work culture at Edinburgh Airport where teamwork and dedication to customer service thrive. Employees benefit from comprehensive training programmes, career advancement opportunities, and wellness initiatives, all while enjoying the convenience of free onsite parking. Join us in delivering excellence in aviation operations and be part of a diverse team committed to making every passenger's journey memorable.
