Cargo Clerical Team Leader UK in Heathrow

Ready for take off? Join Swissport for an exciting career in aviation. One role is for Radius Park and the other is at Building 582. As a Cargo Clerical Supervisor-UK, you will play a vital role in our warehouse and airport operation and provide efficient and effective local administrative support. If you enjoy working with people in a dynamic environment, join us!

Responsibilities

• To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resource to meet customer and operational requirements.
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards that deliver the desired customer service experience.
• Comply with all relevant legislation as well as airport authority and carrier security requirements.
• Comply with Swissport policies, procedures and processes.
• Maintain up-to-date manuals and documentation as required.
• Build and maintain relationships with customers and airport authorities.
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports.
• Ensure compliance with Swissport's Standard Operating Procedures (SOP’s).
• Resolve conflict and irregularities and take appropriate action.
• On the job guiding, coaching and mentoring.
• Signing off break/build documentation.
• Other duties as assigned.

Qualifications

• In possession of at least three GCSE’s / O Levels.
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays).
• Ability to speak and understand the English language.
• Ability to travel to the airport at times when public transport is not available.
• Excellent communication skills (written and verbal).
• Able to work as part of a team in a challenging environment.
• Previous experience working in an aviation environment is desired.
• Demonstrable supervisory experience for at least three years.
• Excellent organisational and planning skills.
• Excellent oral and written communication skills.
• A full driving licence.
• Proficient in Microsoft Office and able to learn relevant computer systems.
• Ability to follow processes and procedures and apply flexible approach when required.
• Commitment to continuous improvement.

Career Progression

• Satisfactory completion of three years continuous service (typically).
• Attainment of competency in all basic, intermediate and advanced tasks and duties.
• Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role.
• Further progression / promotion - subject to successful application to job vacancies arising.

Key Performance Indicators

• Customer satisfaction recorded through compliments received / complaints minimised.
• All documentation / data input completed accurately and on time.
• Quantity of Airway Bills / Worked Hours target met and exceeded.
• Departure of Flight Messaging targets met and exceeded.

Tasks & Activities

• Ensure Compliance with all Swissport Operating Procedures (including site safety rules).
• Ensure compliance with all Unifirm and PPE Requirements.
• Issue Employee Recognition Notices as and when required.
• On-the-job guidance and coaching / Mentoring and Assessment of staff.
• Satisfactorily completed Supervisory skills course or Competent Supervisory Skills.
• Supervise Emergency Procedures.
• Supervise all Operations for which the job holder is responsible.
• Stand-in for Supervisor or Equivalent as required (ad hoc / short term basis).