At a Glance
- Tasks: Provide exceptional service to passengers and assist with check-in and boarding processes.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Competitive pay, wellness initiatives, training programmes, and career advancement opportunities.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making travel smoother for everyone.
- Qualifications: Customer service experience and excellent communication skills are a plus.
The predicted salary is between 26700 - 26700 € per year.
Company: Swissport
Location: Edinburgh Airport
Contract Type: Full time fixed term until 31/10/2026
Hours: 37.5 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 per hour
About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - Full Time - Immediate Start in Edinburgh employer: Swissport International
Swissport is an exceptional employer, offering a vibrant work culture at Edinburgh Airport where teamwork and dedication to customer service thrive. Employees benefit from comprehensive training programmes, career advancement opportunities within the aviation industry, and wellness initiatives, all while enjoying the convenience of free onsite parking. Join us to be part of a dynamic team committed to excellence and inclusivity in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Full Time - Immediate Start in Edinburgh
✨Tip Number 1
Get to know Swissport! Research the company and its values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Agent, you'll need to be friendly and professional. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready for shift work! Since the role involves various shifts, make sure you're flexible and can discuss your availability openly. This shows us you're committed to meeting operational needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining Swissport directly.
We think you need these skills to ace Customer Service Agent - Full Time - Immediate Start in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've made a difference in previous roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Agent role at Swissport. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and professionally. We’re looking for clarity and confidence in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Swissport!
How to prepare for a job interview at Swissport International
✨Know the Company Inside Out
Before your interview, take some time to research Swissport. Understand their services, values, and what sets them apart in the aviation industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve complaints is crucial. Prepare specific examples from your past experiences where you demonstrated excellent customer service, especially in challenging situations. This will highlight your problem-solving abilities and empathy.
✨Practice Common Interview Questions
Anticipate questions related to your experience in fast-paced environments and your flexibility with shift work. Practising your responses can help you articulate your thoughts clearly and confidently during the interview, making a strong impression on the hiring team.
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and arrive on time for your interview. This shows respect for the interviewers' time and demonstrates your commitment to the role. Plus, being punctual helps you feel more relaxed and ready to engage.
