At a Glance
- Tasks: Assist passengers with check-in, ticketing, and baggage queries at Edinburgh Airport.
- Company: Join a leading aviation service provider with a focus on customer satisfaction.
- Benefits: Flexible shifts, career progression, and a dynamic work environment.
- Other info: Opportunity for growth and development in the aviation industry.
- Why this job: Be the friendly face that helps travellers navigate their journey smoothly.
- Qualifications: GCSEs required; excellent communication and customer service skills essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: Edinburgh Airport
You must be fully flexible to provide all necessary help and support to passengers as required by our customer airlines, including reservations and ticketing, passenger queries, handling of VIPs, providing special passenger assistance, handling customer complaints, and other duties as assigned.
Responsibilities- Assist passengers with self-service check-in kiosks
- Inspect and verify passenger travel documentation
- Issue boarding passes and support passengers affected by flight disruptions, delays, cancellations, or denied boarding situations
- Arrange hotel accommodation, transport, and meal vouchers in line with airline policies and requirements during disruption situations
- Manage passenger baggage processing including baggage acceptance, fee calculation, and excess baggage handling where applicable
- Provide assistance and support for passengers with special requirements and reduced mobility
- Handle passenger reservations, ticketing enquiries, and general travel-related customer service requests
- Support airline operations during disruption recovery and irregular operations
- Assist customers with baggage-related queries including delayed, damaged, and missing baggage claims in accordance with baggage handling procedures
- Provide basic baggage services support and customer assistance at baggage service desks when required
- Produce and maintain accurate work-related documentation and reports
- Operate airline and airport systems including ticketing, baggage, and airline-specific software
- Assist colleagues across other airport terminal areas where operationally required
- Maintain a professional, customer-focused approach at all times
- Comply with all relevant aviation legislation, airport regulations, and security requirements
- Comply with Swissport Standard Operating Procedures (SOPs)
- Maintain the highest standards of safety, security, and customer service
- Undertake additional duties as assigned by management
- A minimum of three GCSE’s or equivalent
- Flexible to work a variety of shifts (days, evenings, nights, weekends, and public holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Proficient in computer skills and able to learn Swissport (or airline specific) systems
- Ability to follow processes and procedures and apply a flexible approach when required
- Able to demonstrate good customer service
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Previous experience working in an aviation environment is desired
- Ability to speak additional languages is desirable
- Satisfactory completion of three years continuous service (typically)
- Attainment of competency in all basic, intermediate, and advanced tasks and duties
- Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
- Further progression/promotion - subject to successful application to job vacancies arising
Baggage & Ticketing Agent in Edinburgh employer: Swissport International
As a Baggage & Ticketing Agent at Edinburgh Airport, you will join a dynamic team dedicated to providing exceptional customer service in a fast-paced environment. Our company fosters a supportive work culture that prioritises employee growth, offering clear pathways for career progression and the opportunity to develop your skills in the aviation industry. With flexible working hours and a commitment to continuous improvement, we ensure that our employees feel valued and empowered to make a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Baggage & Ticketing Agent in Edinburgh
✨Tip Number 1
Get to know the company! Research Swissport and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Baggage & Ticketing Agent, you'll be dealing with passengers all day. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Baggage & Ticketing Agent in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Baggage & Ticketing Agent role. Highlight any relevant experience you have in customer service or aviation, and don’t forget to mention your flexibility with shifts!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing any previous experience where you’ve had to handle customer queries or complaints.
Be Professional Yet Approachable:While we want you to be professional in your application, it’s also important to show your friendly side. The role involves a lot of passenger interaction, so let your personality shine through in your cover letter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Swissport International
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Baggage & Ticketing Agent. Familiarise yourself with tasks like handling passenger queries, managing baggage processing, and assisting with ticketing. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you handled complaints or assisted someone with special requirements. This will demonstrate your ability to maintain a professional, customer-focused approach.
✨Practice Common Interview Questions
Anticipate questions related to the aviation industry, customer service scenarios, and your flexibility in working various shifts. Practising your responses can help you articulate your thoughts clearly during the interview. Don't forget to prepare questions to ask them too; it shows your enthusiasm for the position!
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview. This not only reflects your seriousness about the job but also aligns with the high standards of safety and customer service expected in the aviation industry.
