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- Tasks: Provide exceptional customer service to passengers and assist with their journey.
- Company: Join Swissport, a leading provider in ground and air cargo services.
- Benefits: Enjoy competitive pay, wellness initiatives, and career advancement opportunities.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
- Why this job: Be part of a dynamic team making travel smoother for everyone.
- Qualifications: Customer service experience and excellent communication skills are a plus.
The predicted salary is between 12 - 13 £ per hour.
Company: Swissport
Location: Glasgow
Contract Type: Part Time fixed term until 31/10/2026
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 per hour
About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - UK employer: Swissport International
Contact Detail:
Swissport International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - PART TIME - UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and complaints during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, as a Customer Service Agent, you'll need to demonstrate excellent verbal skills, so let that shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Agent - PART TIME - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've made a difference in previous roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Agent role at Swissport. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application is clear and well-structured. We love seeing candidates who can express themselves effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Swissport International
✨Know the Company Inside Out
Before your interview, take some time to research Swissport. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve complaints is crucial. Prepare specific examples from your past experiences where you demonstrated excellent customer service, especially in challenging situations.
✨Practice Common Interview Questions
Anticipate questions related to your experience in fast-paced environments and your problem-solving abilities. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows professionalism and respect for the interviewer's time, setting a positive tone for the rest of the conversation.