At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a fast-paced lounge environment.
- Company: Join Aspire Executive Lounges, Europe's largest brand of executive lounges.
- Benefits: Enjoy free meals, training opportunities, and discounts for family and friends.
- Other info: Flexible shifts and excellent career development opportunities await you.
- Why this job: Be part of a growing sector and make a real impact on customer satisfaction.
- Qualifications: Experience in hospitality or customer service with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
- Overview
- Lounge Team Leader- Level 4
Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?
If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.
We are Aspire Executive Lounges.
With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.
We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.
Job Summary
As a Team Leader you will report to the Assistant Manager and be the senior leader of the team ensuring each member of the team is exceeding the expectations of our guests, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
Key responsibilities
Leadership
- Provide professional day to day leadership to your team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
- Coach and mentor staff in order to maintain professional standards.
- To actively manage your team members ensuring that every member receives timely, appropriate feedback, to improve day to day performance and behaviour.
- To act as a role model to staff, by tackling poor performance and misconduct whenever it occurs.
- To take a pro-active approach to support the operation to best effect in all cases including being the champion for service, dietary and allergen information.
- To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
- Communicate and collaborate to engage others.
Essential Skills
- Can communicate clearly with your people to help them understand the company’s strategy and goals.
- Be able to build positive and trusting relationships
- Embrace an ideas culture to enable teams to create an agile edge.
- Promote flexibility, adaptability and agility to enable contingency time.
- Provide feedback to the team on operational results to ensure service standards are always upheld.
- Personal and professional integrity of the highest order.
- Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment
- Adhoc reasonable requests by local leadership team.
- KPI’s
- Health and Safety.
- Customer feedback / satisfaction via NPS.
- Efficiency of staffing on a shift-by-shift basis.
- Cost of sale controls.
- Employee Satisfaction.
Qualifications
Qualifications and Competences
- Background in hospitality or customer services in a supervisory position with high levels of customer interaction.
- Coaching and mentoring skills preferable but not essential.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Benefits
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L3.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Supervisory Training
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Team Leader – Aspire Executive Lounge - Birmingham Airport employer: Swissport International
Swissport is an exceptional employer, offering a supportive work culture at Edinburgh Airport where teamwork and dedication to customer service thrive. Employees benefit from comprehensive training programmes, career advancement opportunities, and wellness initiatives, all while enjoying the convenience of free onsite parking. Join us in delivering excellence in aviation operations and be part of a diverse team committed to making every passenger's journey memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – Aspire Executive Lounge - Birmingham Airport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Swissport International. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Swissport International
Don't be shy about reaching out to Swissport International directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader – Aspire Executive Lounge - Birmingham Airport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Swissport International and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Swissport International
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
