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- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Swissport, Europe's largest executive lounge brand with 35 years of hospitality excellence.
- Benefits: Earn £13.49 per hour, enjoy free meals, and access training opportunities.
- Other info: Opportunities for growth and discounts for family and friends at lounges.
- Why this job: Be part of a dynamic team in the exciting aviation industry with flexible hours.
- Qualifications: Experience in hospitality, great communication skills, and a passion for customer service.
The predicted salary is between 13 - 14 £ per hour.
Company: Aspire Executive Lounges
Location: Birmingham Airport
Contract Type: Part-Time
Hours: 16 hours per week, between Monday – Sunday (shift work)
Salary: £13.49 per hour, with a night allowance of £0.85 per hour from 2359 to 0600am
About the Company: At Swissport we are Aspire Executive Lounges. With more than 35 years of award-winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Key Responsibilities:
- Reception: Offer a warm and friendly welcome, efficient check-in process, and set the scene for a re-energising experience. Answer questions efficiently and direct guests to the most applicable area of the lounge. Manage capacity at peak times to maximise throughput. Bid farewell to guests on their departure.
- Food and Beverage: Work as a team to ensure all food and beverage offerings are continually available and well presented. Ensure food self-service and bar areas are clean and professional. Engage with guests while serving drinks and guide them to food and drink options, including dietary and allergen information. Replenish stock levels when required.
- General Host: Clear and clean tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge. Respond to guest questions or comments using high levels of customer service.
- Back of House: Assist with stock delivery and rotation. Follow recycling procedures for waste. Load and unload the dishwasher. Restock cleaned crockery and dishes. Maintain high levels of hygiene in all areas. Complete ad hoc reasonable requests by local leadership.
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with attention to detail.
- Computer literate, including using payment machines and Microsoft Office.
- Ability to work as part of a team or be self-motivated.
- Ability to follow processes and apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Discounted retail – varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host -Multi-Host in Birmingham employer: Swissport International
Contact Detail:
Swissport International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Services Team Member Host -Multi-Host in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aspire Executive Lounges. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences in hospitality can help you shine as a Lounge Host. Confidence is key!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer service role. Make sure you look smart and professional for your interview. It shows you care about the position and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace Lounge Services Team Member Host -Multi-Host in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and customer service. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your background aligns with our values and the role of a Lounge Host. Be specific about your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swissport International
✨Know the Company Inside Out
Before your interview, take some time to research Aspire Executive Lounges. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with grace and ensure guests leave feeling welcomed and satisfied.
✨Demonstrate Teamwork and Flexibility
The role requires working as part of a team and being adaptable. Think of instances where you've successfully collaborated with others or adjusted to changing circumstances. Be ready to discuss how you can contribute to a positive team environment at Aspire.
✨Prepare for Practical Scenarios
Expect to face situational questions during the interview. Practice responding to scenarios related to guest interactions, managing busy periods, or handling food and beverage service. This will help you feel more confident and articulate during the actual interview.