At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Swissport, Europe's largest executive lounge brand with 35 years of hospitality excellence.
- Benefits: Enjoy free meals, parking, training opportunities, and discounts for family and friends.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team in the exciting aviation industry with flexible hours.
- Qualifications: Experience in hospitality or customer service, great communication skills, and teamwork.
The predicted salary is between 13 - 14 £ per hour.
Overview
Company: Aspire Executive Lounges
Location: Birmingham Airport
Contract Type: Casual
Hours: Monday-Sunday (shift work), predominantly early shifts starting at 03:30am
Salary: £13.49 per hour, with a night allowance of £0.85 per hour from 23:59 to 06:00am
About the Company:
At Swissport we are Aspire Executive Lounges, Europe’s largest brand of executive lounges, serving over 5 million customers worldwide within 80 lounges.
About the Role:
As a Lounge Host, you will report to the Team Leader and be a key member of the team ensuring guest expectations are met and exceeded.
Key Responsibilities:
- Reception: Offer a warm and friendly welcome, efficient check-in process, and manage capacity at peak times.
- Food and Beverage: Ensure food and beverage offerings are available and well presented, engage with guests, and guide them on options.
- General Host: Clear and clean tables, maintain organisation and cleanliness, and respond to guest questions.
- Back of House: Assist with stock delivery, waste services, and maintain hygiene in all areas.
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with attention to detail.
- Computer literate, including payment machines and Microsoft Office.
- Ability to work as part of a team or be self-motivated.
- Flexible to work shifts covering 03:30 – 21:00, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Discounted access to Aspire lounge network for family and friends.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Lounge Services Team Member Host Casual- Earlies in Birmingham employer: Swissport International
Swissport, as Aspire Executive Lounges, offers an exceptional work environment at Birmingham Airport, where you can be part of a dynamic team dedicated to delivering outstanding customer experiences. With flexible shift patterns, comprehensive training opportunities, and a strong focus on employee recognition, we ensure that our Lounge Services Team Members not only thrive in their roles but also enjoy benefits like free meals during shifts and discounted access to our lounge network. Join us for a rewarding career in the aviation industry, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Services Team Member Host Casual- Earlies in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aspire Executive Lounges. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! As a Lounge Host, you'll be interacting with guests all day. Think of scenarios where you might need to handle tricky situations or provide exceptional service, and practice how you'd respond.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Lounge Services Team Member Host Casual- Earlies in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your passion for hospitality and customer service.
Tailor Your Application:Make sure to tailor your application to the Lounge Host role. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to creating a welcoming atmosphere for our guests.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Swissport International
✨Know the Company
Before your interview, take some time to research Aspire Executive Lounges. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you went above and beyond to ensure a guest's satisfaction, as this aligns perfectly with the role's responsibilities.
✨Be Ready for Shift Work Questions
Since the role involves early shifts starting at 03:30am, be prepared to discuss your availability and flexibility. Share any previous experience you have with shift work and how you manage your time effectively. This will demonstrate your commitment to the role and your ability to adapt.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions related to hospitality and teamwork. Think about how you would respond to questions like 'How do you handle difficult customers?' or 'Can you describe a time when you worked as part of a team?' Practising these responses will help you feel more confident during the interview.
