At a Glance
- Tasks: Keep our lounges spotless and welcoming for guests to enjoy their travel experience.
- Company: Join Swissport, Europe's largest executive lounge brand with over 35 years of hospitality excellence.
- Benefits: Enjoy free meals, parking, training opportunities, and a comprehensive employee recognition scheme.
- Other info: Flexible shifts available, with potential for career growth across our lounge network.
- Why this job: Be part of a dynamic team that creates memorable experiences for millions of travellers.
- Qualifications: Knowledge of cleaning techniques and ability to work both independently and as part of a team.
The predicted salary is between 25000 - 28000 £ per year.
Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality? If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.
We are Aspire Executive Lounges. With more than 35 years of award winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’. We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.
The Housekeeper reports to the Team Leader and is a key member of the back of house team, focusing on cleaning and waste activities to ensure guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Key responsibilities:
- To maintain a clean and tidy environment for the guests of the lounge to enjoy.
- To maintain clean and hygienic washroom facilities, ensuring accessories are stocked and hygienic bins maintained.
- Remove waste responsibly using the on site skips and compactors and following any recycling procedures.
- Realign lounge furniture and amenities according to the prescribed layout.
- House cleaning fluids in the correct manner following COSHH regulations.
- Maintain sufficient stock levels of cleaning fluids and equipment.
- Maintaining high levels of hygiene and cleanliness in all areas.
- Assist the Chef and team leader with applying the Food Safety Management System consistently.
- Any other reasonable requests made by the team leader or manager.
- Adhoc reasonable requests by local leadership team.
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications and Competences:
- Knowledge of cleaning and sanitisation products, techniques and methods.
- Knowledge of operating cleaning equipment.
- Physical stamina and mobility including ability to reach, kneel and bend.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L1.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Housekeeper/Lounge Cleaner - Aspire Executive Lounges in Birmingham employer: Swissport International
Swissport is an exceptional employer, offering a supportive work culture at Edinburgh Airport where teamwork and dedication to customer service thrive. Employees benefit from comprehensive training programmes, career advancement opportunities, and wellness initiatives, all while enjoying the convenience of free onsite parking. Join us in delivering excellence in aviation operations and be part of a diverse team committed to making every passenger's journey memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper/Lounge Cleaner - Aspire Executive Lounges in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Swissport International. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Swissport International
Don't be shy about reaching out to Swissport International directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeper/Lounge Cleaner - Aspire Executive Lounges in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Swissport International and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Swissport International
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
