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- Tasks: Greet passengers and assist with check-in, luggage handling, and boarding.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Earn £13.57 per hour, enjoy free parking, and access wellness initiatives.
- Other info: Flexible shifts available with opportunities for career advancement.
- Why this job: Be part of a dynamic team delivering exceptional service in aviation.
- Qualifications: Customer service experience and excellent communication skills are preferred.
The predicted salary is between 28000 - 30000 £ per year.
Overview
Company: Swissport
Location: Belfast International Airport
Contract Type: Part Time
Hours: 30 hours per week, between Monday – Sunday (shift work). Full Flexibility Required
Salary: £13.57 per hour
About the Company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
Qualifications
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - Belfast International Airport employer: Swissport International
Contact Detail:
Swissport International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - PART TIME - Belfast International Airport
✨Tip Number 1
Get to know the company! Research Swissport and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Agent, you'll need to be friendly and professional. Role-play common scenarios with friends or family to build your confidence in handling inquiries and complaints.
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires working various shifts, highlight your availability and willingness to take on different hours. This shows you're committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Agent - PART TIME - Belfast International Airport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your relevant experience in customer service and any skills that match the job description, like communication and problem-solving.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share examples of how you've provided exceptional service in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Swissport International
✨Know the Company
Before your interview, take some time to research Swissport. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve complaints is crucial. Prepare specific examples from your past experiences where you demonstrated excellent customer service, especially in challenging situations.
✨Practice Common Interview Questions
Anticipate questions related to your flexibility, problem-solving skills, and ability to work under pressure. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even though it’s a part-time role, looking polished shows that you take the opportunity seriously and are ready to represent Swissport well.