At a Glance
- Tasks: Lead a dynamic team at Luton Airport, ensuring top-notch service and safety.
- Company: Join Swissport, a leader in airport operations with a focus on teamwork.
- Benefits: Full-time role with opportunities for career progression and skill development.
- Other info: Flexible shifts and a chance to work in a fast-paced environment.
- Why this job: Be part of the aviation industry and make a real impact every day.
- Qualifications: Team leadership experience and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!
As a Swissport Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Responsibilities
Job Responsibilities
The following responsibilities are associated with this job role:
- Supervise/allocate tasks including reporting absences and overtime.
- Plan and deploy resource to ensure rosters meet customer and operational requirements
- Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
- Maintain up-to-date manuals and documentation as required
- Build and maintain relationships with customers and Airport Authorities
- Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
- Ensure compliance with Swissports SOPs and policies
- Ensure maximum efficiency in the operation of inbound and outbound flights
- Resolve conflict and irregularities and take appropriate action
- Responsible for maintenance of assigned equipment and materials
- Contribute/assist with local emergency plans
- Other duties as assigned
Qualifications
QUALIFICATIONS AND COMPETENCIES
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather
- Able to work in a manual environment and lift up to 32kg throughout a shift if required.
- Able to work as part of a team in a challenging environment
- Previous experience working in an aviation environment is desired
- Experience of leading teams
- Excellent organisational and planning skills
- Excellent oral and written communication skills
- Proficient in Microsoft Office
- A full driving licence
CAREER PROGRESSION
- Satisfactory completion of three years continuous service typically
- Attainment of competency in all basic, intermediate and advanced tasks and duties
- Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
- Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)
- Further progression / promotion - subject to successful application to job vacancies arising
Airside Ramp Team Leader-Luton Airport employer: Swissport International
Swissport is an exceptional employer, offering a dynamic work environment at Luton Airport where you can thrive in your role as an Airside Ramp Team Leader. With a strong emphasis on employee development and a culture of open feedback, we provide ample opportunities for career progression while ensuring a supportive atmosphere that values teamwork and communication. Our commitment to safety and customer service excellence makes Swissport not just a workplace, but a community dedicated to achieving the highest standards in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Airside Ramp Team Leader-Luton Airport
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Swissport, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and conflict resolution. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to highlight how you’ve effectively communicated with teams and customers in the past. Clear communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Airside Ramp Team Leader-Luton Airport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Airside Ramp Team Leader role. Highlight your experience in aviation and any leadership roles you've had. We want to see how you can motivate and inspire a team!
Showcase Your Communication Skills:Since this role involves clear communication with staff and customers, emphasise your excellent oral and written communication skills. Share examples of how you've effectively communicated in previous roles to keep everyone on the same page.
Demonstrate Flexibility:We’re looking for someone who can handle various shifts and adapt to changing situations. In your application, mention any experiences where you’ve successfully managed flexible working hours or dealt with unexpected challenges.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re serious about joining the Swissport team!
How to prepare for a job interview at Swissport International
✨Know Your Stuff
Make sure you’re familiar with Swissport's operations and the specific responsibilities of an Airside Ramp Team Leader. Brush up on aviation regulations, safety procedures, and customer service standards. This will show that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you’ve successfully led a team or resolved conflicts. Highlight how you motivated staff and maintained high performance. This is crucial for demonstrating that you can inspire and engage your team effectively.
✨Communicate Clearly
Practice clear and concise communication. During the interview, be ready to discuss how you would ensure effective communication among your team and with customers. Mention any strategies you’ve used in the past to maintain open lines of communication.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a conflict or managing a sudden change in flight schedules. Think through your responses ahead of time, focusing on your problem-solving skills and ability to stay calm under pressure.
