At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Aspire Executive Lounges, Europe's largest brand of executive lounges.
- Benefits: Enjoy free meals, parking, and industry-recognised training opportunities.
- Other info: Flexible shifts available, with potential for career growth within the lounge network.
- Why this job: Be part of a dynamic team delivering exceptional customer experiences in travel.
- Qualifications: Hospitality or customer service background with excellent communication skills.
The predicted salary is between 13.49 - 13.49 £ per hour.
Overview
Company: Aspire Executive Lounges
Location: Newcastle Airport
Contract Type: Part-Time
Hours: 15 hours per week, between Monday - Sunday (shift work)
Salary: £13.49 per hour
About the Role:
As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Key Responsibilities:
- Reception: Offer a warm and friendly welcome, efficient check-in process, and manage capacity at peak times.
- Food and Beverage: Ensure food and beverage offerings are available and well presented, engage with guests while serving drinks, and replenish stock levels.
- General Host: Clear and clean tables, maintain organisation and cleanliness, and respond to guest questions.
- Back of house: Assist with stock delivery, waste management, and maintain hygiene in all areas.
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with attention to detail.
- Computer literate, including using payment machines and Microsoft Office.
- Ability to work as part of a team or be self-motivated.
- Flexible to work shifts covering 0330 - 2100, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Discounted access to Aspire lounge network for family and friends.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host - PART TIME - Newcastle Airport in Newcastle upon Tyne employer: Swissport International AG
Swissport International AG is an excellent employer, offering a supportive work culture where every team member plays a vital role in enhancing guest experiences. Located in Belfast, employees benefit from free meals during shifts, industry-recognised training, and a robust pension scheme, all while enjoying flexible working hours that promote a healthy work-life balance. With a focus on employee growth and development, this position not only ensures high standards of cleanliness but also provides a rewarding environment for those looking to make a meaningful impact.
Contact Details:
Swissport International AG Recruitment Team
