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- Tasks: Welcome guests, serve food and drinks, and ensure a clean, relaxing lounge environment.
- Company: Join Swissport, Europe's largest executive lounge brand with over 35 years of hospitality experience.
- Benefits: Enjoy free meals, parking, training opportunities, and discounts for family and friends.
- Why this job: Be part of a dynamic team delivering exceptional customer service in the aviation industry.
- Qualifications: Hospitality or customer service background, excellent communication skills, and team player attitude.
- Other info: Flexible shifts with potential for career growth and development.
The predicted salary is between 11 - 16 £ per hour.
Overview
Company: Swissport
Location: Inverness Airport
Contract Type: 0 hr
Hours: between Monday – Sunday (shift work) 4 on 4 off shift pattern
All stations have a night allowance on top of these rates £0.85 per hour from 2359 to 0600am
Salary: £13.49 per hour
About the Company: At Swissport we are Aspire Executive Lounges. With more than 35 years of award winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
- Reception: Offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience. Answer any questions efficiently and direct them to the most applicable area of the lounge for their needs. Manage capacity at peak times to maximise the throughput of guests. Bid farewell to guests on their departure to optimise the chance of return custom.
- Food and Beverage: Working as a team to ensure all food and beverage offerings are continually available and well presented. Ensure the food self-service and bar areas are presented in a professional and clean manner. Food preparation in line with sessional menu presentation guide which includes a variety of meat, vegetarian and vegan dishes. Engage with guests while serving a range of alcoholic and non‑alcoholic drinks and guide guests to food and drink options available including knowledge of dietary and allergen information. Replenish stock levels when required.
- General Host: Responsible for clearing and cleaning of tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge at all times. Be available to respond to guest questions or comments using high levels of customer service.
- Back of house: Assist with stock delivery and rotation. Waste away services following recycling procedures. Loading and unloading of the dishwasher. Restocking of cleaned crockery and dishes. Maintaining high levels of hygiene in all areas.
- Ad hoc reasonable requests by local leadership team will form part of your role.
Qualifications
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self‑motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self‑contribute.
- 24‑hour employee assistance programme.
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you’re seeking a flexible part‑time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host - Zero Hour - Inverness Airport employer: Swissport International AG
Contact Detail:
Swissport International AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Services Team Member Host - Zero Hour - Inverness Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport and their Aspire Executive Lounges. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in hospitality and customer service.
✨Tip Number 3
Show off your personality! As a Lounge Host, you'll be interacting with guests all day. Let your friendly and welcoming nature shine through in your interview. Remember, they want to see how you can make guests feel relaxed and energised!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Swissport team. Don’t miss out on this opportunity!
We think you need these skills to ace Lounge Services Team Member Host - Zero Hour - Inverness Airport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Lounge Services Team Member role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your ability to work in a team and handle busy situations!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Swissport International AG
✨Know the Company
Before your interview, take some time to research Swissport and their Aspire Executive Lounges. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you went above and beyond to ensure a guest's satisfaction, as this aligns perfectly with Swissport's commitment to delivering outstanding customer experiences.
✨Demonstrate Teamwork
The role requires working closely with others, so be ready to discuss how you thrive in a team environment. Share specific instances where you've collaborated effectively with colleagues to achieve a common goal, especially in high-pressure situations like busy airport lounges.
✨Prepare for Shift Work Questions
Since the position involves shift work, be prepared to discuss your flexibility and willingness to work various hours, including early mornings and late nights. Show that you understand the demands of the role and are ready to adapt to the 4 on 4 off shift pattern.