At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Aspire Executive Lounges, Europe's largest brand of executive lounges.
- Benefits: Enjoy free meals, parking, and industry-recognised training opportunities.
- Other info: Flexible shifts available, with potential for career growth within the network.
- Why this job: Be part of a dynamic team enhancing travel experiences for millions.
- Qualifications: Hospitality or customer service background with excellent communication skills.
The predicted salary is between 12 - 13 € per hour.
Company: Aspire Executive Lounges
Location: Newcastle Airport
Contract Type: Part-Time
Hours: 30 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 per hour
About the Company: At Swissport we are Aspire Executive Lounges. With more than 35 years of award-winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross‑functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Key Responsibilities:
- Reception: Offer a warm and friendly welcome, efficient check-in process and set the scene for their re‑energising experience. Answer questions efficiently and direct guests to the most applicable area of the lounge. Manage capacity at peak times to maximise throughput of guests. Bid farewell to guests on their departure.
- Food and Beverage: Ensure all food and beverage offerings are continually available and well presented. Maintain cleanliness in food self‑service and bar areas. Engage with guests while serving drinks and guide them to food and drink options, including dietary and allergen information. Replenish stock levels when required.
- General Host: Clear and clean tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge. Respond to guest questions or comments using high levels of customer service.
- Back of House: Assist with stock delivery and rotation. Follow recycling procedures for waste. Load and unload the dishwasher. Restock cleaned crockery and dishes. Maintain high levels of hygiene in all areas.
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and may vary depending on location and local customer requirements.
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft Office.
- Ability to work as part of a team or be self‑motivated to complete tasks.
- Ability to follow processes and procedures and apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self‑contribute.
- 24‑hour employee assistance programme.
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host - PART TIME - Newcastle Airport employer: Swissport International AG
Aspire Executive Lounges, part of Swissport, is an exceptional employer that prioritises employee well-being and growth. With a strong focus on hospitality excellence, we offer comprehensive training opportunities, flexible working hours, and a supportive work culture at Newcastle Airport, ensuring our team members feel valued and empowered to deliver outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Services Team Member Host - PART TIME - Newcastle Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aspire Executive Lounges. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences in hospitality can help you shine as a Lounge Host. Confidence is key!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a customer service role like this one. Show them you’re ready to represent their brand!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace Lounge Services Team Member Host - PART TIME - Newcastle Airport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and customer service. A friendly tone can make a big difference!
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your background aligns with the Lounge Host role, so be specific about your skills and achievements that relate to the job.
Keep It Clear and Concise:While we appreciate detail, clarity is key! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swissport International AG
✨Know the Company
Before your interview, take some time to research Aspire Executive Lounges. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests constantly. Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond to make someone’s day better.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like managing peak times or dealing with a dissatisfied guest. Practice your responses to these scenarios, focusing on how you would maintain a welcoming atmosphere and ensure guest satisfaction.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even though the role is part-time, showing that you understand the importance of presentation in hospitality can set you apart from other candidates.
