Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Swissport, Europe's largest executive lounge brand with over 35 years of hospitality excellence.
- Benefits: Enjoy free meals, parking, training opportunities, and discounts for family and friends.
- Why this job: Be part of a dynamic team delivering exceptional customer service in a vibrant airport environment.
- Qualifications: Experience in hospitality or customer service, excellent communication skills, and a team player.
- Other info: Flexible shifts available, with opportunities for career growth within the lounge network.
Overview
Job Title: Customer Service Agent
Company: Swissport
Location: Liverpool Airport
Contract Type: Part Time
Hours: 30 hours per week, between Monday – Sunday (shift work)
Salary: £12.41 per hour
About the Company:
At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.
We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role:
As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
Key Responsibilities:
All hosts will be multi skilled and will operate throughout the lounge:
Reception:
- Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
- Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
- Managing capacity at peak times to maximise the throughput of guests.
- Bid farewell to guests on their departure to optimise the chance of return custom.
Food and Beverage:
- Working as a team to ensure all food and beverage offerings are continually available and well presented.
- Ensure the food self-service and bar areas are presented in a professional and clean manner
- Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
- Engage with guests while serving a range of alcoholic and non-alcoholic drinks and
- Guide guests to food and drink options available including knowledge of dietary and allergen information.
- Replenish stock levels when required.
General Host:
- Responsible for clearing and cleaning of tables when guests vacate.
- Maintain high levels of organisation and cleanliness within the lounge at all times.
- Be available to respond to guest questions or comments using high levels of customer service.
Back of house:
- Assist with stock delivery and rotation.
- Waste away services following recycling procedures.
- Loading and unloading of the dishwasher.
- Restocking of cleaned crockery and dishes.
- Maintaining high levels of hygiene in all areas
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
#J-18808-Ljbffr
Lounge Services Team Member Host - PART TIME - Liverpool Airport employer: Swissport International AG
Contact Detail:
Swissport International AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Services Team Member Host - PART TIME - Liverpool Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport and their lounges. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your customer service experience and how you can contribute to creating a welcoming atmosphere.
✨Tip Number 3
Dress the part! When heading to your interview, make sure you look smart and professional. First impressions matter, and showing that you take pride in your appearance reflects well on your potential as a Lounge Host.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lounge Services Team Member Host - PART TIME - Liverpool Airport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at Swissport.
Tailor Your Application: Make sure to tailor your application to the Lounge Host position. Highlight any relevant experience in hospitality or customer service, and mention specific skills that align with what we’re looking for, like communication and teamwork.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swissport International AG
✨Know the Company
Before your interview, take some time to research Swissport and their Aspire Executive Lounges. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Lounge Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with grace and how you ensure guests leave feeling welcome and satisfied.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you had to manage multiple tasks or deal with peak times. Practising these scenarios can help you articulate your thought process during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you'll be working in a hospitality environment, showing that you understand the importance of presentation can set a positive tone right from the start.
