Lounge Services Team Member Host - FULL TIME - Newcastle Airport

Company: Aspire Executive Lounges

Location: Newcastle Airport

Contract Type: Full-Time

Hours: 37.5 hours per week, between Monday – Sunday (shift work)

Salary: £13.49 per hour

About the Company: At Swissport we are Aspire Executive Lounges. With more than 35 years of award-winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross‑functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.

Key Responsibilities:

• Reception: Offer a warm and friendly welcome, efficient check‑in process and set the scene for their re‑energising experience. Answer questions efficiently and direct guests to the most applicable area of the lounge. Manage capacity at peak times to maximise throughput of guests. Bid farewell to guests on departure to optimise the chance of return custom.
• Food and Beverage: Work as a team to ensure all food and beverage offerings are continually available and well presented. Ensure food self‑service and bar areas are presented in a professional and clean manner. Engage with guests while serving a range of alcoholic and non‑alcoholic drinks and guide guests to food and drink options available including knowledge of dietary and allergen information. Replenish stock levels when required.
• General Host: Responsible for clearing and cleaning tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge at all times. Be available to respond to guest questions or comments using high levels of customer service.
• Back of house: Assist with stock delivery and rotation. Follow recycling procedures for waste away services. Load and unload the dishwasher. Restock cleaned crockery and dishes. Maintain high levels of hygiene in all areas.

Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications:

• Background in hospitality or customer services with high levels of customer interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for attention to detail.
• Computer literate, including using payment machines and Microsoft Office.
• Ability to work as part of a team or be self‑motivated to complete tasks.
• Ability to follow processes and procedures and to apply flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week.

Benefits:

• Free parking whilst at work.
• Industry recognised food safety training and qualifications to FSA L2.
• Industry recognised CPD opportunities with the Aspire Hospitality Academy.
• Comprehensive Employee Recognition scheme.
• Free meals and soft drinks during shifts.
• Uniform provided.
• Swissport pension scheme with ability to self‑contribute.
• 24‑hour employee assistance programme.
• Discounted retail – varies by airport outlet.
• Discounted access to Aspire lounge network for family and friends.
• Potential for placements to other lounges within the network.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.