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- Tasks: Join us as a Lounge Host, ensuring guests feel welcome and relaxed during their stay.
- Company: Swissport is Europe's largest executive lounge brand, serving over 5 million customers annually.
- Benefits: Enjoy free meals, parking, training opportunities, and discounts for family and friends.
- Other info: Flexible shifts available, with opportunities for growth within the Aspire lounge network.
- Why this job: Be part of a dynamic team delivering exceptional customer service in a vibrant airport environment.
- Qualifications: Experience in hospitality or customer service, excellent communication skills, and a team player attitude.
The predicted salary is between 22000 - 26000 £ per year.
Overview
Job Title: Customer Service Agent
Company: Swissport
Location: Manchester Airport
Contract Type: Full Time
Hours: 37.5 hours per week, between Monday – Sunday (shift work)
Salary: £12.60 per hour,
About the Company:
At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.
We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role:
As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
Key Responsibilities:
All hosts will be multi skilled and will operate throughout the lounge:
Reception:
- Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
- Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
- Managing capacity at peak times to maximise the throughput of guests.
- Bid farewell to guests on their departure to optimise the chance of return custom.
Food and Beverage:
- Working as a team to ensure all food and beverage offerings are continually available and well presented.
- Ensure the food self-service and bar areas are presented in a professional and clean manner
- Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
- Engage with guests while serving a range of alcoholic and non-alcoholic drinks and
- Guide guests to food and drink options available including knowledge of dietary and allergen information.
- Replenish stock levels when required.
General Host:
- Responsible for clearing and cleaning of tables when guests vacate.
- Maintain high levels of organisation and cleanliness within the lounge at all times.
- Be available to respond to guest questions or comments using high levels of customer service.
Back of house:
- Assist with stock delivery and rotation.
- Waste away services following recycling procedures.
- Loading and unloading of the dishwasher.
- Restocking of cleaned crockery and dishes.
- Maintaining high levels of hygiene in all areas
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
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Lounge Services Team Member Host - FULL TIME - Manchester Airport employer: Swissport International AG
Contact Detail:
Swissport International AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Services Team Member Host - FULL TIME - Manchester Airport
✨Tip Number 1
Familiarise yourself with the Swissport brand and its values. Understanding their commitment to customer service and hospitality will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles when networking. Engage with current employees on platforms like LinkedIn to gain insights about the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you provided excellent customer service or handled difficult situations. This will demonstrate your problem-solving skills and ability to work under pressure, both crucial for a Lounge Host.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift work. Since the role requires working various hours, showing that you are adaptable and willing to take on different shifts will make you a more attractive candidate.
We think you need these skills to ace Lounge Services Team Member Host - FULL TIME - Manchester Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you interacted with customers, showcasing your communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role. Mention specific experiences that demonstrate your ability to create a welcoming environment and handle guest inquiries effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Lounge Host position, such as teamwork, flexibility, and numerical skills. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Swissport International AG
✨Showcase Your Customer Service Skills
As a Lounge Services Team Member Host, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork
This role requires working closely with others. Highlight your experience in team settings and how you contribute to a positive team dynamic. Mention any instances where you helped resolve conflicts or supported colleagues.
✨Know the Company and Role
Research Swissport and their Aspire Executive Lounges. Understand their values and what they stand for. Be ready to discuss how your skills align with their mission of delivering outstanding customer experiences.
✨Prepare for Shift Work Questions
Since the position involves shift work, be ready to discuss your flexibility and availability. Share your thoughts on working varied hours and how you manage your time effectively to maintain a work-life balance.