At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Swissport, Europe's largest executive lounge brand with over 35 years of hospitality excellence.
- Benefits: Enjoy free meals, parking, training opportunities, and discounts for family and friends.
- Other info: Flexible shifts with excellent career development opportunities in a diverse workplace.
- Why this job: Be part of a dynamic team delivering exceptional customer service in a vibrant environment.
- Qualifications: Experience in hospitality or customer service, great communication skills, and a team player.
The predicted salary is between 28000 - 28000 € per year.
Overview
Company: Swissport
Location: Inverness
Contract Type: Full Time
Hours: 30 hours per week, between Monday – Sunday (shift work)
Salary: £13.49 per hour
Roster Pattern: 4 days on 2 days off
About the Company:
At Swissport we are Aspire Executive Lounges. With more than 35 years of award-winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role:
As a Lounge Host, you will report to the Team Leader and be a key cross‑functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Key Responsibilities:
- Reception: Offering a warm and friendly welcome, efficient check‑in process and setting the scene for their re‑energising experience. Answer any questions efficiently and direct them to the most applicable area of the lounge for their needs. Manage capacity at peak times to maximise the throughput of guests. Bid farewell to guests on their departure to optimise the chance of return custom.
- Food and Beverage: Working as a team to ensure all food and beverage offerings are continually available and well presented. Ensure the food self‑service and bar areas are presented in a professional and clean manner. Engage with guests while serving a range of alcoholic and non‑alcoholic drinks and guide guests to food and drink options available including knowledge of dietary and allergen information. Replenish stock levels when required.
- General Host: Responsible for clearing and cleaning of tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge at all times. Be available to respond to guest questions or comments using high levels of customer service.
- Back of house: Assist with stock delivery and rotation. Waste away services following recycling procedures. Loading and unloading of the dishwasher. Restocking of cleaned crockery and dishes. Maintaining high levels of hygiene in all areas.
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self‑motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self‑contribute.
- 24‑hour employee assistance programme.
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host - 30 hr - Inverness employer: Swissport International AG
Swissport is an exceptional employer, offering a vibrant work culture that prioritises customer service excellence and employee development. With comprehensive benefits including free meals during shifts, industry-recognised training opportunities, and a supportive team environment, employees in Inverness can thrive both personally and professionally while contributing to a leading brand in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Services Team Member Host - 30 hr - Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport and their Aspire Executive Lounges. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! As a Lounge Host, you'll be interacting with guests all day. Think of scenarios where you can showcase your ability to provide a warm welcome and handle questions efficiently.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview, as it reflects your understanding of the role and the environment you'll be working in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Swissport team. Don’t miss out on this opportunity!
We think you need these skills to ace Lounge Services Team Member Host - 30 hr - Inverness
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Lounge Host role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your ability to work as part of a team. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate when candidates get straight to the important stuff without fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swissport International AG
✨Know the Company Inside Out
Before your interview, take some time to research Swissport and their Aspire Executive Lounges. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with grace and how you ensure guests leave feeling welcome and energised.
✨Demonstrate Teamwork and Flexibility
Swissport values teamwork, so be ready to discuss how you've successfully worked in a team environment. Share specific instances where you've adapted to changing circumstances or taken on different roles to support your colleagues. This will show that you're a versatile candidate who can thrive in a dynamic setting.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your expectations.
