At a Glance
- Tasks: Welcome guests, serve food and drinks, and maintain a clean lounge environment.
- Company: Aspire Airport Lounges, Europe's largest airport lounge brand.
- Benefits: Flexible shifts, free meals, parking, and industry-recognised training.
- Other info: Opportunities for career growth and discounted access to lounges for friends and family.
- Why this job: Join a dynamic team and enhance guest experiences in travel and hospitality.
- Qualifications: Experience in hospitality or customer service with strong communication skills.
The predicted salary is between 12 - 15 € per hour.
Looking for additional or casual work that suits you? Do you have what it takes to be part of the most exciting and fastest growing sectors in Travel & Hospitality? If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.
We are Aspire Airport Lounges. With more than 30 years of award winning airport hospitality experience, we are Europe’s largest brand of airport lounge and in 2021 we served over 4 million customers worldwide within 64 lounges at 38 airports in 13 countries, that’s over 11,000 guests every day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’. We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Airport Lounge offering to meet our ambition of being the Best Airport Lounge provider globally. You will be a key member of the team ensuring guest expectations are exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised. Aspire Airport Lounges are proudly part of the Swissport family. Swissport is the world’s leading independent provider of airport services, offering a world of exciting career possibilities.
Responsibilities
- Reception: Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience. Answer any questions efficiently and direct them to the most applicable area of the lounge for their needs. Manage capacity at peak times to maximise the throughput of guests. Bid farewell to guests on their departure to optimise the chance of return custom.
- Food and Beverage: Work as a team to ensure all food and beverage offerings are continually available and well presented. Ensure the food self-service and bar areas are presented in a professional and clean manner. Food preparation in line with sessional menu presentation guide which includes a variety of meat, vegetarian and vegan dishes. Engage with guests while serving a range of alcoholic and non-alcoholic drinks and guide guests to food and drink options available including knowledge of dietary and allergen information. Replenish stock levels when required.
- General Host: Responsible for clearing and cleaning of tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge at all times. Be available to respond to guest questions or comments using high levels of customer service.
- Back of house: Assist with stock delivery and rotation. Waste away services following recycling procedures. Loading and unloading of the dishwasher. Restocking of cleaned crockery and dishes. Maintaining high levels of hygiene in all areas.
Qualifications and Competences:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft Office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Ability to complete 3 days online training from the comfort of your home, via Microsoft Teams.
Benefits:
- Shifts that suit you.
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Free meals and drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Discounted retail within the airport.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Aspire Lounges within the UK.
Lounge Host – Casual & Zero Hours employer: Swissport International AG
Aspire Airport Lounges is an exceptional employer, offering flexible casual and zero-hour shifts that cater to your lifestyle while providing a vibrant work environment in the heart of the travel and hospitality sector. With a commitment to employee growth through industry-recognised training and a supportive culture, you will be part of a dynamic team dedicated to delivering world-class guest experiences. Enjoy unique benefits such as free meals during shifts, discounted access for family and friends, and opportunities for placements across the UK, all while being part of a leading brand in airport hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host – Casual & Zero Hours
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Aspire Airport Lounges. Understand their values and what makes them tick. This way, you can show off your passion for delivering world-class guest experiences and how you fit right into their high-flying team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on those key responsibilities like managing guest expectations and providing top-notch service. The more comfortable you are talking about your skills and experiences, the better you'll shine when it counts.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you walk into that interview. It shows you care about the role and are ready to represent the Aspire brand with pride.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for joining the team. And remember, apply through our website for the best chance!
We think you need these skills to ace Lounge Host – Casual & Zero Hours
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about delivering a world-class guest experience. Share any relevant experiences that highlight your enthusiasm for meeting new people and making their day better.
Tailor Your CV:Make sure your CV is tailored to the Lounge Host role. Highlight your customer service skills and any previous experience in hospitality. We love seeing how your background aligns with what we do at Aspire Airport Lounges, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Swissport International AG
✨Know the Company
Before your interview, take some time to research Aspire Airport Lounges. Understand their mission, values, and what sets them apart in the travel and hospitality sector. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, delivering exceptional guest experiences is key. Prepare examples from your past roles where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with grace and how you ensure guests leave feeling welcome and energised.
✨Demonstrate Team Spirit
This role requires working closely with others, so be ready to discuss your experience in team settings. Share stories that illustrate your ability to collaborate, support colleagues, and contribute to a positive work environment. Emphasise your flexibility and willingness to pitch in wherever needed.
✨Prepare for Practical Scenarios
Expect to face situational questions or even role-play scenarios during your interview. Think about how you would manage peak times, engage with guests, or handle food and beverage service. Practising these scenarios can help you feel more confident and ready to impress.
