At a Glance
- Tasks: Greet passengers and assist with check-in, luggage handling, and boarding.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Earn £12.91 per hour, enjoy wellness initiatives, and access career advancement opportunities.
- Other info: Flexible shifts available; perfect for students looking to gain experience.
- Why this job: Be part of a dynamic team delivering exceptional customer service at Gatwick Airport.
- Qualifications: Customer service experience and excellent communication skills are a plus.
The predicted salary is between 12 - 13 £ per hour.
Overview
Company: Swissport
Location: Gatwick Airport
Contract Type: Part Time
Hours: 18 hours per week, On Wednesday, Friday & Sunday (shift work)
Salary: £12.91 per hour
About the company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
Qualifications
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - Gatwick Airport in London employer: Swissport International AG
Swissport is an exceptional employer, offering a vibrant work culture at Gatwick Airport where teamwork and customer service excellence are at the forefront. With comprehensive training programmes, career advancement opportunities, and a commitment to employee well-being through wellness initiatives, Swissport ensures that its part-time Customer Service Agents thrive in a supportive environment while contributing to the aviation industry's success.
Contact Details:
Swissport International AG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - PART TIME - Gatwick Airport in London
✨Tip Number 1
Get to know the company! Research Swissport and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and complaints during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former Swissport employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Swissport team at Gatwick Airport.
We think you need these skills to ace Customer Service Agent - PART TIME - Gatwick Airport in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've made a difference in previous roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Agent role at Swissport. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and professionally. We love seeing applicants who can express themselves well!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right people quickly. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Swissport International AG
✨Know the Company Inside Out
Before your interview, take some time to research Swissport. Understand their services, values, and what sets them apart in the aviation industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve complaints is crucial. Prepare specific examples from your past experiences where you demonstrated excellent customer service, especially in challenging situations. This will highlight your problem-solving abilities and empathy.
✨Practice Common Interview Questions
Anticipate questions related to your experience in fast-paced environments and your flexibility with shifts. Practising your responses can help you articulate your thoughts clearly and confidently during the interview. Don’t forget to prepare questions to ask them too!
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and professionally for your interview, reflecting the standards of the aviation industry. Also, make sure to arrive on time; it shows respect for the interviewer's schedule and demonstrates your reliability.
