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- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Swissport, Europe's largest executive lounge brand with over 35 years of hospitality excellence.
- Benefits: Enjoy free meals, flexible hours, and industry-recognised training opportunities.
- Other info: Flexible shifts available, with potential for career growth within the lounge network.
- Why this job: Be part of a dynamic team delivering exceptional customer service in the aviation industry.
- Qualifications: Experience in hospitality or customer service, excellent communication skills, and a team player.
The predicted salary is between 11 - 16 £ per hour.
Company: Swissport
Location: Inverness Airport
Contract Type: Part Time
Hours: 30 hours per week, between Monday – Sunday (shift work)
Salary: £13.49 per hour
About the Company: At Swissport we are Aspire Executive Lounges. With more than 35 years of award winning hospitality experience, we are Europe's largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of 'the perfect start'.
About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Key Responsibilities:
- Reception: Offer a warm and friendly welcome, efficient check in process and set the scene for their re-energising experience. Answer any questions efficiently and direct them to the most applicable area of the lounge for their needs. Manage capacity at peak times to maximise the throughput of guests. Bid farewell to guests on their departure to optimise the chance of return custom.
- Food and Beverage: Work as a team to ensure all food and beverage offerings are continually available and well presented. Ensure the food self-service and bar areas are presented in a professional and clean manner. Engage with guests while serving a range of alcoholic and non-alcoholic drinks and guide guests to food and drink options available including knowledge of dietary and allergen information. Replenish stock levels when required.
- General Host: Responsible for clearing and cleaning of tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge at all times. Be available to respond to guest questions or comments using high levels of customer service.
- Back of house: Assist with stock delivery and rotation. Waste away services following recycling procedures. Loading and unloading of the dishwasher. Restocking of cleaned crockery and dishes. Maintain high levels of hygiene in all areas.
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host in Inverness employer: Swissport International AG
Contact Detail:
Swissport International AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Services Team Member Host in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport and their Aspire Executive Lounges. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! As a Lounge Host, you'll be interacting with guests all day. Think of scenarios where you can showcase your ability to provide a warm welcome and handle questions efficiently.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows you care about the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us at StudySmarter.
We think you need these skills to ace Lounge Services Team Member Host in Inverness
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Lounge Host role. Highlight your experience in hospitality or customer service, and mention specific skills that match the job description. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Swissport International AG
✨Know the Company
Before your interview, take some time to research Swissport and their Aspire Executive Lounges. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with grace and how you ensure guests leave feeling welcome and satisfied.
✨Demonstrate Teamwork
Swissport values teamwork, so be ready to discuss how you work well with others. Share specific instances where you've collaborated effectively in a team setting, especially in high-pressure environments like hospitality. This will show that you can contribute positively to their dynamic team.
✨Prepare for Shift Work Questions
Since this role involves flexible shift work, be prepared to discuss your availability and how you manage your time. Show that you're adaptable and willing to work during the required hours, and mention any previous experience with shift work to demonstrate your reliability.