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- Tasks: Provide exceptional service to passengers at Edinburgh Airport and assist with their journey.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Enjoy competitive pay, wellness initiatives, and career advancement opportunities.
- Why this job: Be part of a dynamic team making travel smoother for everyone.
- Qualifications: Customer service experience and excellent communication skills are a plus.
- Other info: Flexible shifts and comprehensive training provided.
The predicted salary is between 11 - 14 £ per hour.
Location: Edinburgh Airport
Salary: £12.91 per hour
Contract Type: Full-time, Fixed Term until 31/10/2026
Hours: 37.5 hours per week, between Monday - Sunday (shift work)
About the Company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey
- Assist passengers with check-in procedures, luggage handling, and boarding processes
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details
- Ensure compliance with airline and airport regulations, including security and safety protocols
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding
- Perform administrative tasks, including data entry, documentation, and reporting as required
- Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs
- Demonstrated problem-solving abilities and a proactive approach to resolving issues
- Attention to detail and accuracy in handling passenger information and documentation
Benefits:
- Access to Employee Assistance Programme and wellness initiatives
- Comprehensive training and development programmes
- Free onsite parking whilst at work
- Retirement savings plan with employer contributions
- Career advancement opportunities within the aviation industry
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Please click the APPLY button to submit your CV and covering letter.
Customer Service Agent - Edinburgh Airport employer: Swissport International AG
Contact Detail:
Swissport International AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Edinburgh Airport
✨Tip Number 1
Get to know the company! Research Swissport and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Agent, you'll need to be clear and friendly. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready for shift work! Since the role involves various shifts, make sure you can demonstrate your flexibility and willingness to adapt. Share any previous experiences where you've successfully managed similar schedules.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Swissport team. Don’t miss out!
We think you need these skills to ace Customer Service Agent - Edinburgh Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Agent role. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention your communication skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to work at Swissport. Be sure to mention how you can contribute to delivering exceptional service at Edinburgh Airport.
Showcase Problem-Solving Skills: In both your CV and cover letter, give examples of how you've successfully resolved customer issues in the past. This will show us that you have the proactive approach we’re looking for in a Customer Service Agent.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at Swissport International AG
✨Know the Company Inside Out
Before your interview, take some time to research Swissport. Understand their services, values, and what sets them apart in the aviation industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve issues is crucial. Prepare specific examples from your past experiences where you demonstrated excellent customer service, especially in challenging situations. This will highlight your problem-solving abilities and empathy.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult passengers or working under pressure. Practising your responses can help you articulate your thoughts clearly during the interview. Remember to use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and professionally for your interview, reflecting the standards of the aviation industry. Also, plan to arrive early to show your punctuality and enthusiasm for the role. It sets a positive tone right from the start!