At a Glance
- Tasks: Ensure top-notch service in customer operations using advanced check-in systems.
- Company: Join a leading aviation company focused on customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Be part of the exciting aviation industry and enhance your customer service skills.
- Qualifications: GCSEs or equivalent, customer service experience, and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
Overview
Provide and ensure that service standards are consistently delivered within the Customer Services Operation utilising multiple in house computer / check in systems.
Responsibilities
- Ability to create flights on an Ad-hoc basis using Swissports in-house DCS
- Requirement to build airline seat maps
- Pre-flight editing
- Download PNLs, ADLs, PALs, CALs
- Update / input Information in DCS such as A/C registrations / stand allocation numbers
- Sending of API data to e-borders / European immigration authorities for all airlines
- Removal of offloaded Passengers in DCS
- Close out of flights for all airlines
- Blocking and unblocking of seats in DCS
- Identification of Premium Passengers and completion of relevant adjustments in DCS
- Liaise with VIP lounge ensuring all premium Passengers are booked
- Updating of FindNet with additional services such as UNMINs for recharge purposes
- Completion of desk usage log for airline recharge
- Sending of airline check-in closure figures to CLC for dispatch purposes
- Monitoring and allocating Bay Splits for check-in agent reference
- Removal of bags from DCS for check-in agents ensuring AAA regulations are fully adhered to
- Highlight overbooked flights, review manifest and identify potential offloads
- Monitor and update Airport FID Screens ensuring correct information is always displayed
- Process Airline specials
- Support the check-in and boarding process during periods of staff sickness
- Various other administrative tasks
- All other duties as requested by the Lead Agent
Qualifications
- In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
- Experience with check-in systems and DCS is desirable
- Microsoft Office (Excel, Word, PowerPoint) skills and experience required
- Minimum 1 years' experience or equivalent in a Customer Service role
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Must be able and willing to type and learn airline specific computer systems
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather if required
- Passionate about customer service
- Leadership and people management skills
- A proven ability to problem solving and decision making experiences
- Planning, organisational skills with effective communication skills both verbally and written
- Commitment to continuous improvement and must have relevant work experience
- Self motivated and able to work independently
- Previous experience working in an aviation environment is desired
- Ability to speak additional languages is desired
- A good understanding of all regulatory and recommended procedures that relate to the airport environment
DCS Controller employer: Swissport International AG
At Swissport, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters growth and development for our DCS Controllers. Located at the airport, our team enjoys the unique advantage of working in a fast-paced aviation setting, with opportunities for flexible shifts and continuous training in customer service excellence. We are committed to maintaining high service standards while supporting our employees' career aspirations through a culture of collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land DCS Controller
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Swissport or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and DCS systems. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have experience with check-in systems or customer service, be ready to share specific examples during interviews. Highlight how you’ve solved problems or improved processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace DCS Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the DCS Controller role. Highlight any experience you have with check-in systems and customer service, as these are key for us. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and any relevant experiences that make you stand out. Don’t forget to mention why you want to work with us at StudySmarter!
Show Off Your Skills:We love seeing skills in action! If you have experience with Microsoft Office or any specific DCS systems, make sure to include that. It’s all about showing us how you can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us. Good luck!
How to prepare for a job interview at Swissport International AG
✨Know Your DCS Inside Out
Make sure you’re familiar with the in-house DCS systems mentioned in the job description. Brush up on how to create flights, build seat maps, and manage passenger data. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about delivering top-notch service, prepare examples of how you've excelled in customer service roles before. Think about times when you solved problems or went above and beyond for a customer – these stories will resonate well with the interviewers.
✨Flexibility is Key
The job requires working various shifts, so be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you’ve had to be flexible with your schedule or work environment, especially in high-pressure situations.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your qualifications and experiences in a concise manner.
