Overview
Customer Services Supervisor
Location: London Heathrow
Swissport is looking for a motivated Supervisor Passenger Services to lead teams delivering exceptional support to passengers with reduced mobility. If you’re a strong communicator with a passion for service and team leadership, this role puts you at the heart of the airport operation.
Responsibilities
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Lead and motivate staff to deliver excellent customer experiences
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Manage attendance, performance and training needs
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Ensure compliance with safety, security and operational procedures
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Resolve customer issues quickly and professionally
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Oversee PRM resource planning, deployment and equipment maintenance
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Liaise with airport authorities and maintain accurate operational data
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Report and address incidents, supporting investigations and corrective actions
Qualifications
QUALIFICATIONS AND COMPETENCIES
- Experience working in aviation, ideally in an airside operational role.
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- To have undertaken or be prepared to undertake active supervision within three months of being appointed into role
- Fluent spoken and written English (additional languages beneficial)
- A desire to lead and develop other teams and team members.
Customer Service Supervisor- employer: Swissport International AG
Aspire Executive Lounges is an exceptional employer, offering a dynamic work environment at Edinburgh Airport where you can thrive in the fast-paced travel and hospitality sector. With a commitment to employee growth through industry-recognised training and a comprehensive recognition scheme, we ensure our team members feel valued and supported. Enjoy benefits like free meals during shifts, discounted retail access, and the opportunity to connect with a diverse range of guests every day, making your work both meaningful and rewarding.
Contact Details:
Swissport International AG Recruitment Team
