At a Glance
- Tasks: Provide exceptional service to passengers and assist with check-in and boarding.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Competitive pay, wellness initiatives, training programmes, and career advancement opportunities.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
- Why this job: Be part of a dynamic team making travel smoother for everyone.
- Qualifications: Customer service experience and excellent communication skills are a plus.
The predicted salary is between 12 - 13 € per hour.
Overview
Company: Swissport
Location: Glasgow
Contract Type: Part Time fixed term until 31/10/2026
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 per hour
About the company
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
Qualifications
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - UK employer: Swissport International AG
Swissport is an exceptional employer that prioritises employee well-being and professional growth, offering comprehensive training programmes and career advancement opportunities within the aviation industry. Located in Glasgow, our dynamic work culture fosters collaboration and inclusivity, ensuring that every team member feels valued and supported. With benefits such as an Employee Assistance Programme, wellness initiatives, and a retirement savings plan, Swissport is dedicated to creating a rewarding and fulfilling work environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - PART TIME - UK
✨Tip Number 1
Get to know the company! Research Swissport and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Agent, you'll need to be friendly and professional. Role-play common scenarios with friends or family to build your confidence in handling inquiries and resolving issues.
✨Tip Number 3
Be flexible and ready to adapt! The role involves shift work, so highlight your willingness to work various hours. Show that you can handle the fast-paced environment and remain calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Swissport team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Agent - PART TIME - UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Agent role. Highlight any previous customer service experience and relevant skills, like communication and problem-solving, to show us you're the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to work with Swissport and how your background makes you a great candidate. Keep it friendly and professional, just like the service we provide.
Show Off Your Flexibility:Since this role involves shift work, let us know about your availability in your application. Being flexible with your hours can really set you apart from other candidates, so don’t be shy about it!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need to complete your application smoothly!
How to prepare for a job interview at Swissport International AG
✨Know the Company Inside Out
Before your interview, take some time to research Swissport. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve complaints is crucial. Prepare examples from your past experiences where you demonstrated excellent customer service, especially in challenging situations. This will highlight your problem-solving abilities.
✨Practice Common Interview Questions
Anticipate questions related to your experience in customer service and your ability to work under pressure. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and arrive on time for your interview. This shows respect for the interviewer's time and reflects your commitment to the role. Plus, it sets a positive tone for the rest of the meeting.
