At a Glance
- Tasks: Greet passengers and assist with check-in, luggage, and boarding processes.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Earn £12.91 per hour, enjoy wellness initiatives, and access career advancement opportunities.
- Other info: Flexible shifts available, with comprehensive training provided.
- Why this job: Be part of a dynamic team delivering exceptional service in the aviation industry.
- Qualifications: Customer service experience is a plus; excellent communication skills are essential.
The predicted salary is between 12 - 13 £ per hour.
Overview
Company: Swissport
Location: Newcastle Airport
Contract Type: Part Time fixed term until 31/10/2026
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 per hour
About the company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - Immediate Start employer: Swissport International AG
Swissport is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive training programmes, flexible part-time hours, and opportunities for career advancement within the aviation industry, employees at Newcastle Airport can thrive in a dynamic environment while enjoying benefits like wellness initiatives and a retirement savings plan. Join us to be part of a dedicated team committed to delivering outstanding customer service.
Contact Details:
Swissport International AG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - PART TIME - Immediate Start
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling tricky questions or situations during the interview.
✨Tip Number 3
Show off your soft skills! As a Customer Service Agent, empathy and communication are key. Be ready to share examples from your past experiences where you’ve successfully resolved issues or helped customers feel valued.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Agent - PART TIME - Immediate Start
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your relevant experience in customer service and any specific skills that match what we’re looking for, like communication and problem-solving.
Show Your Personality:We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know why you’re passionate about customer service and how you can contribute to our team at Swissport.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Swissport International AG
✨Know the Company
Before your interview, take some time to research Swissport. Understand their services, values, and what makes them a leader in the aviation industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve complaints is crucial. Prepare specific examples from your past experiences where you successfully managed customer interactions. Highlight your problem-solving skills and how you maintained composure under pressure.
✨Practice Common Interview Questions
Anticipate questions related to your experience in customer service and your ability to work in a fast-paced environment. Practising your responses can help you feel more confident. Consider questions like, 'How would you handle a difficult passenger?' and prepare thoughtful answers.
✨Demonstrate Flexibility and Teamwork
Swissport values flexibility and collaboration. Be ready to discuss your availability for various shifts and how you've worked effectively with colleagues in the past. Emphasise your willingness to adapt and contribute to a smooth operation, especially during busy periods.
