At a Glance
- Tasks: Greet passengers and assist with check-in, luggage handling, and boarding.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Earn £13.99 per hour, enjoy wellness initiatives, and access career advancement opportunities.
- Other info: Flexible shifts available, including weekends and holidays.
- Why this job: Be part of a dynamic team delivering exceptional service in the aviation industry.
- Qualifications: Customer service experience and excellent communication skills are a plus.
Overview
Company: Swissport
Location: Heathrow Airport
Contract Type: Part Time
Hours: 18.75 - 30 hours per week, between Monday – Sunday (shift work)
Salary: £13.99 per hour
About the company
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem‑solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - PART TIME - Heathrow Airport in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Customer Service Agent role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent Swissport well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
