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- Tasks: Assist passengers with check-in, luggage handling, and inquiries at Belfast International Airport.
- Company: Join Swissport, a top provider of ground and air cargo services worldwide.
- Benefits: Enjoy flexible hours, employee discounts, wellness initiatives, and career advancement opportunities.
- Why this job: Be part of a dynamic team delivering exceptional customer service in a fast-paced environment.
- Qualifications: Customer service experience is a plus; excellent communication skills and problem-solving abilities required.
- Other info: Part-time role with 25-30 hours per week; shifts include weekends and holidays.
Location: Belfast International Airport
Contract Type: Part-time, Permanent
Hours: 25-30 hours per week, between Monday - Sunday (shift work)
Salary: £12.98 per hour
About the Company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Employee discounts on travel and retail products.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Please click the APPLY button to submit your CV and covering letter.
Customer Service Agent in Belfast employer: Swissport International AG
Contact Detail:
Swissport International AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Belfast
✨Tip Number 1
Familiarise yourself with the specific services Swissport offers at Belfast International Airport. Understanding their operations and customer service philosophy will help you demonstrate your enthusiasm and fit for the role during any interviews.
✨Tip Number 2
Practice common customer service scenarios that you might encounter in an airport setting. Being able to articulate how you would handle various situations, such as dealing with flight delays or passenger complaints, can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Swissport if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift work. Since the role requires working various hours, showing that you are adaptable and willing to meet the operational needs of the company will be a significant advantage.
We think you need these skills to ace Customer Service Agent in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service or hospitality. Use keywords from the job description, such as 'communication skills' and 'problem-solving abilities', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle inquiries and complaints effectively. Mention any specific experiences that relate to the responsibilities outlined in the job description.
Highlight Relevant Skills: In both your CV and cover letter, emphasise your excellent communication skills and ability to work under pressure. If you have additional language skills, be sure to mention them as they can be a significant advantage.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Service Agent role.
How to prepare for a job interview at Swissport International AG
✨Showcase Your Customer Service Skills
Make sure to highlight any previous experience in customer service or hospitality. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service to customers.
✨Demonstrate Effective Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to answer questions about how you would convey important information to passengers and handle inquiries.
✨Emphasise Flexibility and Adaptability
The role requires working various shifts, so be prepared to discuss your availability and willingness to adapt to changing schedules. Share any experiences where you've successfully managed time or adjusted to new situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you resolved passenger complaints or worked under pressure, and be ready to explain your thought process and actions taken.
