At a Glance
- Tasks: Provide exceptional service to passengers and assist with check-in and boarding processes.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Competitive pay, wellness initiatives, training programmes, and career advancement opportunities.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making travel smoother for everyone.
- Qualifications: Customer service experience and excellent communication skills are a plus.
The predicted salary is between 26700 - 26700 € per year.
Overview
Company: Swissport
Location: Edinburgh Airport
Contract Type: Full time fixed term until 31/10/2026
Hours: 37.5 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 per hour
About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - Full Time - Immediate Start employer: Swissport International AG
Swissport is an exceptional employer located at Edinburgh Airport, offering a vibrant work culture that prioritises employee well-being and professional growth. With comprehensive training programmes, career advancement opportunities within the aviation industry, and a commitment to diversity and inclusion, Swissport ensures that every team member feels valued and empowered. Join us for a rewarding experience where your contributions directly impact the travel journey of passengers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Full Time - Immediate Start
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling tricky situations during the interview.
✨Tip Number 3
Show off your soft skills! As a Customer Service Agent, empathy and communication are key. Be ready to share examples from your past experiences where you’ve successfully resolved issues or helped customers feel valued.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, you’ll be one step closer to joining the Swissport family!
We think you need these skills to ace Customer Service Agent - Full Time - Immediate Start
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or hospitality. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team at Swissport. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills:Since this role involves a lot of interaction with passengers, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Swissport International AG
✨Know the Company Inside Out
Before your interview, take some time to research Swissport. Understand their services, values, and what makes them a leader in the aviation industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve complaints is crucial. Prepare examples from your past experiences where you demonstrated excellent customer service, especially in challenging situations. This will highlight your problem-solving abilities and empathy.
✨Practice Common Interview Questions
Anticipate questions related to your experience in customer service and how you would handle specific scenarios at the airport. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and arrive on time for your interview. This shows respect for the interviewer's time and reflects your commitment to the role. Plus, it sets a positive tone for the rest of the conversation.
