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- Tasks: Support passengers at Heathrow with check-in, baggage, and boarding processes.
- Company: Join a leading airport services provider with a focus on customer care.
- Benefits: Flexible shifts, competitive pay, and opportunities for career growth.
- Why this job: Be the friendly face that helps travellers navigate their journey smoothly.
- Qualifications: GCSEs or equivalent, strong communication skills, and a passion for customer service.
- Other info: Dynamic airport environment with diverse experiences and challenges.
The predicted salary is between 30000 - 42000 £ per year.
To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Responsibilities
- Assist passengers with self-service check-in kiosks
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine as required
- Make public address announcements as required
- Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
- Comply with Swissport Standard Operating Procedures (SOP’s)
- Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
- Produce work-related documentation when required
- Maintain the highest standards of safety and security at all times
- Other duties as assigned
Qualifications & Competencies
- In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Must be able and willing to type and learn airline specific computer systems
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather if required
- Passionate about customer service
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Previous experience working in an aviation environment is desired
- Ability to speak additional languages is desired
Customer Services Senior Agent - Heathrow Airport in City of London employer: Swissport International AG
Contact Detail:
Swissport International AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Senior Agent - Heathrow Airport in City of London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the aviation industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. The more comfortable you are, the better you'll shine when it’s your turn to impress.
✨Tip Number 3
Show off your customer service passion! During interviews, share specific examples of how you've gone above and beyond for customers. This will highlight your commitment to providing top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Senior Agent - Heathrow Airport in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and aviation. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Heathrow Airport and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of interaction with passengers, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Swissport International AG
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Services Senior Agent. Familiarise yourself with tasks like check-in processes, baggage handling, and assisting passengers with special requirements. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare to demonstrate your verbal and written skills during the interview. Think of examples where you've effectively communicated with customers or colleagues, especially in challenging situations. This will highlight your ability to handle customer complaints and provide top-notch service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with a difficult passenger or managing flight disruptions. Practice your responses by thinking through real-life examples from your past experiences, focusing on your problem-solving skills and customer service approach.
✨Emphasise Your Flexibility and Team Spirit
This job requires flexibility with shifts and a willingness to assist colleagues. Be ready to discuss your availability and any previous experiences where you've worked as part of a team. Highlighting your adaptability and commitment to supporting others will resonate well with the interviewers.