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- Tasks: Be the friendly face at our reception, assisting visitors and managing requests.
- Company: Join Swissport, a leading global provider of airport ground services.
- Benefits: Enjoy flexible shifts, competitive pay, and a dynamic work environment.
- Why this job: Gain valuable experience in aviation while delivering exceptional customer service.
- Qualifications: Must speak English, be IT literate, and have great communication skills.
- Other info: Full-time role with a unique shift pattern at Stansted Airport.
Overview
Job Summary
This role is based at STANSTED Airport
You will be the first point of contact in the reception area for all visitors to the Swissport Cargo station based at Stansted Airport and play an important role in maintaining organisation. You will be dealing with all requests in a professional and efficient manner as well as deliver an exceptional experience for all visitors and provide effective local administrative support.
The position is fulltime (18:45 to 06:00 – 4 shift on / 4 shifts off)
Responsibilities
Day to day you will be responsible for:
- Dealing with customers, both face to face and on the phone
- Cash Invoicing
- Data entry into Excel Spreadsheets & internal systems
- Processing documents for deliveries and collection
- Greeting clients and visitors, sorting post, filing etc.
- Comply with all relevant legislation as well as airport authority and carrier security requirements
- Comply with Swissport Standard Operating Procedures (SOP’s)
- Operate any necessary machinery
Qualifications
To be successfulin this role you will need to be or have:
- Ability to speak and understand the English language
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Must be IT literate and able to learn airline specific computer systems
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather if required
- Able to demonstrate good customer service
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Previous experience working in an aviation environment is desired
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Cargo Receptionist-UK employer: Swissport International AG
Contact Detail:
Swissport International AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Receptionist-UK
✨Tip Number 1
Familiarise yourself with the Swissport Cargo operations and their Standard Operating Procedures (SOPs). Understanding their processes will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on providing an exceptional experience for visitors. Consider role-playing scenarios where you handle various customer requests to build your confidence.
✨Tip Number 3
Since the position requires flexibility with shifts, be prepared to discuss your availability openly. Highlight any previous experience you have with shift work or adapting to changing schedules.
✨Tip Number 4
If you have any experience with data entry or using Excel, be ready to share specific examples. This will show that you are IT literate and can handle the administrative aspects of the job effectively.
We think you need these skills to ace Cargo Receptionist-UK
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Cargo Receptionist position. Tailor your application to highlight relevant skills and experiences that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in customer service or administrative roles. Highlight any relevant skills such as IT literacy and communication abilities, as these are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your past experiences make you a suitable candidate for the position, especially in dealing with customers and handling administrative tasks.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a role at an airport.
How to prepare for a job interview at Swissport International AG
✨Showcase Your Customer Service Skills
As a Cargo Receptionist, you'll be the first point of contact for visitors. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate IT Proficiency
Since the role requires data entry and familiarity with airline-specific systems, brush up on your IT skills. Be ready to talk about any relevant software you've used, especially Excel, and how quickly you can adapt to new systems.
✨Understand the Aviation Environment
Having prior experience in an aviation setting is a plus. Research Swissport and the specific requirements of working at an airport. Familiarise yourself with airport security protocols and standard operating procedures to show your commitment to compliance.
✨Be Flexible and Reliable
The job involves various shifts, including nights and weekends. During the interview, express your willingness to work flexible hours and your reliability in attending shifts, even when public transport may not be available.