At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a clean, relaxing lounge environment.
- Company: Join Swissport, Europe's largest executive lounge brand with over 35 years of hospitality experience.
- Benefits: Enjoy free meals, parking, training opportunities, and discounts for family and friends.
- Other info: Flexible part-time hours with potential for career growth and development.
- Why this job: Be part of a dynamic team delivering exceptional customer service in the aviation industry.
- Qualifications: Hospitality or customer service background, excellent communication skills, and team player attitude.
The predicted salary is between 13 - 14 € per hour.
Company: Aspire Executive Lounges
Location: Birmingham Airport
Contract Type: Part-Time
Hours: 16 hours per week, between Monday – Sunday (shift work)
Salary: £13.49 per hour with a night allowance of £0.85 per hour from 2359 to 0600am
About the Company: At Swissport we are Aspire Executive Lounges. With more than 35 years of award-winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Key Responsibilities:
- Reception: Offer a warm and friendly welcome, efficient check-in process, and manage capacity at peak times.
- Food and Beverage: Ensure food and beverage offerings are available and well presented, engage with guests, and replenish stock levels.
- General Host: Clear and clean tables, maintain organisation and cleanliness, and respond to guest questions.
- Back of house: Assist with stock delivery, waste management, and maintain hygiene standards.
The list above is not exhaustive and may vary depending on location and local customer requirements.
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with attention to detail.
- Computer literate, including using payment machines and Microsoft Office.
- Ability to work as part of a team or be self-motivated.
- Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host -Multi-Host in Birmingham employer: Swissport International AG
At Swissport, we pride ourselves on being a leading employer in the aviation industry, offering a vibrant work culture that values teamwork and exceptional customer service. Our Lounge Services Team Members enjoy flexible part-time hours, comprehensive training opportunities, and a range of benefits including free meals during shifts and discounted access to our lounge network. Join us at Birmingham Airport and be part of a dynamic team where your contributions are recognised and rewarded, paving the way for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Services Team Member Host -Multi-Host in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to introduce yourself and explain why you're the perfect fit for the Lounge Host role. Keep it friendly and engaging!
✨Tip Number 3
Show up at events! Attend job fairs or hospitality-related gatherings. It's a great way to meet hiring managers face-to-face and show off your enthusiasm for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Lounge Services Team Member Host -Multi-Host in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your background aligns with the role of a Lounge Host, so don’t be shy about showcasing your skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements pop!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Aspire Executive Lounges!
How to prepare for a job interview at Swissport International AG
✨Know the Company Inside Out
Before your interview, take some time to research Aspire Executive Lounges. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with grace and ensure guests leave feeling welcomed and satisfied.
✨Demonstrate Teamwork and Flexibility
The role requires working as part of a team and being adaptable to various tasks. Be ready to discuss how you've successfully collaborated with others in previous roles and how you can adjust to changing circumstances, especially during busy periods.
✨Prepare for Practical Scenarios
Expect to be asked about specific situations you might face as a Lounge Host. Think about how you would manage peak times, handle guest complaints, or maintain cleanliness in the lounge. Practising these scenarios will help you feel more confident during the interview.
