At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Aspire Executive Lounges, Europe's largest brand of executive lounges.
- Benefits: Earn £13.49 per hour, enjoy free meals, and access training opportunities.
- Other info: Opportunities for growth and discounts for family and friends at lounges.
- Why this job: Be part of a dynamic team in the exciting aviation industry with flexible hours.
- Qualifications: Hospitality or customer service background, great communication skills, and team spirit.
The predicted salary is between 13.49 - 13.49 £ per hour.
Company: Aspire Executive Lounges
Location: Birmingham Airport
Contract Type: Casual
Hours: Monday-Sunday (shift work), predominantly early shifts starting at 03:30am
Salary: £13.49 per hour, with a night allowance of £0.85 per hour from 23:59 to 06:00am
About the Company: At Swissport we are Aspire Executive Lounges. With more than 35 years of award‑winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross‑functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Key Responsibilities:
- Reception: Offer a warm and friendly welcome, efficient check‑in process, and set the scene for a re‑energising experience. Answer questions efficiently and direct guests to the most applicable area of the lounge. Manage capacity at peak times to maximise throughput. Bid farewell to guests on departure.
- Food and Beverage: Ensure all food and beverage offerings are continually available and well presented. Maintain cleanliness in food self‑service and bar areas. Engage with guests while serving drinks and guide them to food options, including dietary and allergen information. Replenish stock levels as required.
- General Host: Clear and clean tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge. Respond to guest questions or comments using high levels of customer service.
- Back of House: Assist with stock delivery and rotation. Perform waste cleanup following recycling procedures. Load and unload the dishwasher. Restock cleaned crockery and dishes. Maintain high levels of hygiene in all areas.
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and may vary depending on location and local customer requirements.
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with attention to detail.
- Computer literate, including using payment machines and Microsoft Office.
- Ability to work as part of a team or be self‑motivated.
- Ability to follow processes and apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 03:30 – 21:00, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self‑contribute.
- 24‑hour employee assistance programme.
- Discounted retail – varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part‑time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Contact Details:
Swissport International AG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Services Team Member Host - Casual in Birmingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Swissport International AG and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Lounge Services Team Member Host - Casual in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Swissport International AG that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Swissport International AG.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Swissport International AG get a sense of who you are beyond your experience!
How to prepare for a job interview at Swissport International AG
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Swissport International AG and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
