At a Glance
- Tasks: Lead a team to provide exceptional support to passengers with reduced mobility.
- Company: Join Swissport at Birmingham Airport, a leader in passenger services.
- Benefits: Flexible shifts, competitive pay, and opportunities for career development.
- Other info: Dynamic work environment with a focus on safety and customer satisfaction.
- Why this job: Be at the heart of airport operations and make a real difference.
- Qualifications: Experience in aviation and a passion for team leadership required.
The predicted salary is between 30000 - 40000 £ per year.
Swissport is looking for a motivated Supervisor Passenger Services to lead teams delivering exceptional support to passengers with reduced mobility. If you’re a strong communicator with a passion for service and team leadership, this role puts you at the heart of the airport operation.
Expected Shift Pattern: 4 on 4 off, 37.5 hours a week
Responsibilities:
- Lead and motivate staff to deliver excellent customer experiences
- Manage attendance, performance and training needs
- Ensure compliance with safety, security and operational procedures
- Resolve customer issues quickly and professionally
- Oversee PRM resource planning, deployment and equipment maintenance
- Liaise with airport authorities and maintain accurate operational data
- Report and address incidents, supporting investigations and corrective actions
Qualifications and Competencies:
- Experience working in aviation, ideally in an airside operational role
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- To have undertaken or be prepared to undertake active supervision within three months of being appointed into role
- Fluent spoken and written English (additional languages beneficial)
- A desire to lead and develop other teams and team members
Customer Service Supervisor-Birmingham Airport employer: Swissport International AG
Swissport is an exceptional employer, offering a dynamic work environment at Birmingham Airport where you can lead a dedicated team in providing outstanding support to passengers with reduced mobility. With a strong focus on employee development, flexible shift patterns, and a commitment to safety and operational excellence, Swissport fosters a culture of teamwork and growth, making it an ideal place for those passionate about customer service and aviation.
Contact Details:
Swissport International AG Recruitment Team
