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- Tasks: Greet passengers and assist with check-in, luggage, and boarding.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Earn £12.91 per hour, enjoy wellness initiatives, and free onsite parking.
- Why this job: Be part of a dynamic team delivering exceptional service in aviation.
- Qualifications: Customer service experience and excellent communication skills are preferred.
- Other info: Flexible shifts with opportunities for career advancement in the aviation industry.
The predicted salary is between 12 - 13 £ per hour.
Overview
Company: Swissport
Location: Birmingham Airport
Contract Type: Part Time fixed term until 31/10/2026
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 per hour
About the company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - Birmingham Airport employer: Swissport International AG
Contact Detail:
Swissport International AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - PART TIME - Birmingham Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how you can contribute to Swissport's mission.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. A smart outfit shows that you take the opportunity seriously and are ready to represent Swissport well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Agent - PART TIME - Birmingham Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Agent role. Highlight any relevant experience in customer service or hospitality, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Swissport and how your skills align with the responsibilities of the role. Keep it friendly and professional.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled customer concerns in the past. We love seeing candidates who can demonstrate empathy and a proactive approach to resolving issues!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swissport International AG
✨Know the Company
Before your interview, take some time to research Swissport. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve complaints is crucial. Prepare specific examples from your past experiences where you demonstrated excellent customer service, especially in challenging situations.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and handling pressure. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects your professionalism, which is essential in the customer service industry.