Baggage Services Agent

Job Description:

Job information Baggage Services Agent from the Company Swissport International AG, this latest Baggage Services Agent job vacancy is located in the city Birmingham located in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE.

Job Responsibility:

Overview: Baggage Services Agent Location: Birmingham Airport Pay: £14.06 per hour Contract: Full-Time, Permanent Please note that this role will require you to work unsociable hours, whereby an early start can be at 0230hrs, and a late shift can finish at 0200hrs. You must be fully flexible and be able to work a varied shift pattern. Every journey has an ending, but what if that ending was a missing or damaged bag? Swissport are looking for dedicated professionals to be the glimmer of hope for customers in their time of need.

As a Baggage Services Agent, you will be critical to our mission of being world class, setting the standard for the industry to follow. You will rescue the customers experience by providing them with information, support and timely communications. Behind the scenes, you will use our best-in-class systems to scout the world to locate their delayed baggage then arrange its delivery to the customer. You\’ll also be able to support your customer should they have left property onboard an aircraft or assist them by organising a repair or replacement for any damaged baggage.

Responsibilities:

• Deliver world class customer service.
• Be the first point of contact for a Passenger reporting their Baggage Delay or Damaged.
• Deliver in line with each airlines specific ways of working.
• Liaise with other departments within the station as well as other handlers and airlines around the world.
• Enter, trace and manage files through the industry wide tracing software to locate missing baggage and record damaged baggage.
• Regularly communicate with customers throughout the process via phone and/or email.
• Support the local team to reroute bags which miss flights departing your station to help our departing customers down route.
• Safeguard passenger\’s property whilst in our care.
• Organise delivery of baggage to customers inline with airline agreements.
• Recording of Lost Property found onboard flights to ensure its documented clearly so the customer can trace it with ease.

Qualifications:

• Be passionate about delivering world class customer service.
• Demonstrate commitment to continuous improvement.
• Have earned at least three Standard Grades / GCSE\’s / O Level or a Leaving Certificate.
• Need to be fluent in both spoken and written English.
• Have a flexible approach to various shifts including; days, evening, nights, weekends, and Public Holidays.
• Be computer literate, and willing to learn Swissport and airline specific computer systems.
• Have the ability and willingness to follow processes and procedures whilst applying a flexible approach when required.
• Be self-motivated and able to work independently and as part of your wider team.
• Be physically fit and able to carry up to 32kgs over short distances.
• Ideally have worked with World Tracer previously, but this will be trained if not.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.