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For Companies At a Glance
- Tasks: Deliver exceptional customer service via phone, email, chat, and social media.
- Company: Join Aspire Airport Lounges, part of Swissport, serving millions globally.
- Benefits: Enjoy remote work options and a supportive team culture.
- Why this job: Be part of a dynamic team focused on customer satisfaction and memorable experiences.
- Qualifications: Self-motivated with strong communication skills; experience in customer service is a plus.
- Other info: Opportunity to grow within a global company and make a real impact.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
UK Remote
About Aspire Airport Lounges
Part of Swissport, the worldâs largest aviation services provider, Aspire Airport Lounges is a globally recognised airport lounge provider, with 69 lounges at 40 airports in 19 countries. Last year we welcomed more than 5.2 million guests, be they travelling for business or pleasure.We launched our direct sales e-commerce website in 2001 and are now embarking on a journey to revolutionise our digital platforms and marketing. Reporting into the Head of Digital and eCommerce, we are looking for an experienced, passionate, and tenacious CRM Manager to join us on our journey.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
\âShow You Care\âunderlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
âDoing the right thingsâmeans that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
\âWin as a Team\âhighlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
Job Summary
We are looking for a highly motivated and personable Customer Relations Agent to join our Global Lounges team. This team looks after 80+ Aspire Executive Lounges, Swissportâs airport lounge business, and it will be your role to deliver exceptional customer service to our lounge customers as well as B2B customers, via each of the channels that we currently employ.
Reporting to the Global Head of B2B Marketing & Bids, you will be hard working and friendly, going out of your way in order to bring customer issues and queries to an amicable conclusion.
Job Responsibilities:
The following responsibilities are associated with this job role:
- Deliver exceptional inbound customer service via the different channels we employ such as telephone, email, web portal, online chat and social media.
- Regularly liaise with our B2B partners and their respective customer service teams in order to deliver outstanding support to their customers when called upon.
- Own the customer journey, ensuring that the customer is kept informed every step of the way. Bring the interaction to an amicable, positive conclusion in a swift yet thorough manner.
- Embrace our mantra of âBe Rememberedâ; delivering empathetic, personable, customer focussed interactions â leaving customers with a lasting, positive impression of our products and services
- Ensure that the companyâs other products and services are promoted where possible, ensuring that long term relationships are built with both B2C and B2B customers alike
- Work within the defined current customer service parameters to calmly, professionally and eloquently handle difficult situations should they occur
- Process the dispatch of certain purchasable products in a timely manner
- Assist the Global Lounges senior team and colleagues when required
Qualifications and Competencies:
- To be self-motivated with demonstrable experience in a similar role
- Able to manage workload and deadlines effectively
- Strong communication skills essential
- Work effectively within a team
- Good working knowledge of Microsoft Office products as well as proficiency with online tools (training will be given)
- Good numeracy and literacy skills
- Experience of Salesforce Service Cloud is desirable
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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Aspire Customer Relations Agent employer: Swissport International AG
Contact Detail:
Swissport International AG Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Aspire Customer Relations Agent
âšTip Number 1
Familiarise yourself with Aspire Airport Lounges and their services. Understanding their offerings will help you engage more effectively with customers and demonstrate your genuine interest in the company during interviews.
âšTip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Prepare examples from your past experiences where you successfully resolved customer issues, as this will showcase your ability to embody the company's values.
âšTip Number 3
Network with current or former employees of Aspire Airport Lounges on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview.
âšTip Number 4
Demonstrate your teamwork skills by preparing to discuss how you've collaborated with others in previous roles. Since the job emphasises winning as a team, showing that you can work well with colleagues will make you a strong candidate.
We think you need these skills to ace Aspire Customer Relations Agent
Some tips for your application đ«Ą
Understand the Company Culture: Familiarise yourself with Swissport's corporate values, such as 'Show You Care' and 'Win as a Team'. Reflect these values in your application to demonstrate that you align with their culture.
Tailor Your CV: Highlight relevant experience in customer service roles, especially any experience with B2B interactions. Use specific examples that showcase your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention how you can contribute to the company's goal of creating memorable customer experiences.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including examples of how you've successfully communicated with customers in previous roles.
How to prepare for a job interview at Swissport International AG
âšUnderstand the Company Values
Familiarise yourself with Swissport's core values: 'Show You Care', 'Doing the Right Things', and 'Win as a Team'. Be prepared to discuss how these values resonate with your own work ethic and experiences.
âšDemonstrate Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues amicably and left a positive impression on customers.
âšShowcase Teamwork Experience
Since teamwork is crucial for this role, think of instances where you successfully collaborated with others. Be ready to explain how you contributed to team success and handled challenges together.
âšFamiliarity with Tools and Technology
Brush up on your knowledge of Microsoft Office and any online tools youâve used. If you have experience with Salesforce Service Cloud, be sure to mention it, as itâs desirable for this position.
