At a Glance
- Tasks: Provide exceptional service to passengers and assist with check-in and boarding processes.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Enjoy competitive pay, wellness initiatives, and career advancement opportunities.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
- Why this job: Be part of a dynamic team making travel smoother for everyone.
- Qualifications: Customer service experience and excellent communication skills are a plus.
The predicted salary is between 12 - 13 £ per hour.
Overview
Company: Swissport
Location: Glasgow
Contract Type: Part Time fixed term until 31/10/2026
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 per hour
About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - UK in Paisley employer: Swissport-8ea42602
Swissport is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive training programmes and career advancement opportunities within the aviation industry, employees can thrive in a dynamic environment while enjoying benefits such as wellness initiatives and a retirement savings plan. Located in Glasgow, this part-time role as a Customer Service Agent allows you to be part of a dedicated team committed to delivering outstanding service to passengers and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - PART TIME - UK in Paisley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and complaints during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and ability to stay calm under pressure. These are key traits for a Customer Service Agent, so make sure to give examples from your past experiences.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Swissport careers page. It’s the best way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Agent - PART TIME - UK in Paisley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've made a difference in previous roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Agent role at Swissport. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and professionally. We love seeing candidates who can express themselves well!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right place quickly. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Swissport-8ea42602
✨Know the Company Inside Out
Before your interview, take some time to research Swissport. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think of specific situations that highlight your problem-solving skills and ability to handle complaints with empathy.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult passengers or working under pressure. Practising your responses can help you articulate your thoughts clearly during the interview, making you sound confident and prepared.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows professionalism and respect for the interviewer's time, setting a positive tone for the rest of the conversation.
