Airside Ramp Team Leader- NIGHTS - Luton Airport

Company: Swissport

Location: Luton Airport

Contract Type: Full Time

Hours: 37.5 hours per week, between Monday – Sunday (shift work)

Salary: £16.53 per hour

Roster Pattern: 2300 - 0600 approximately

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us! As a Swissport Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

Responsibilities

• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resource to ensure rosters meet customer and operational requirements.
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards and deliver the desired customer service experience.
• Maintain up-to-date manuals and documentation as required.
• Build and maintain relationships with customers and Airport Authorities.
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports.
• Ensure compliance with Swissport's SOPs and policies.
• Ensure maximum efficiency in the operation of inbound and outbound flights.
• Resolve conflict and irregularities and take appropriate action.
• Responsible for maintenance of assigned equipment and materials.
• Contribute/assist with local emergency plans.
• Other duties as assigned.

Qualifications

• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays).
• Ability to speak and understand the English language.
• Ability to travel to the airport at times where public transport is not available.
• Ability to follow processes and procedures and apply a flexible approach when required.
• Willingness to work in inclement weather.
• Able to work in a manual environment and lift up to 32kg throughout a shift if required.
• Able to work as part of a team in a challenging environment.
• Previous experience working in an aviation environment is desired.
• Experience of leading teams.
• Excellent organisational and planning skills.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office.
• A full driving licence.

Career Progression

• Satisfactory completion of three years continuous service typically.
• Attainment of competency in all basic, intermediate and advanced tasks and duties.
• Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role.
• Demonstrating competent supervisory skills and/or attending the relevant supervisory skills course(s).
• Further progression/promotion - subject to successful application to job vacancies arising.